Vision effects in customer and staff satisfaction: An empirical investigation

Leadership and Organization Development Journal

Volumn 28, Issue 3, 2007, Pages 209-229

  Kantabutra, Sooksan ^a   Avery, Gayle C ^b  

^a MAHIDOL UNIVERSITY   (Thailand)

^b MACQUARIE UNIVERSITY   (Australia)

Author keywords

Australia; Customer satisfaction; Job satisfaction; Leadership; Management styles; Retailing

Indexed keywords

EID: 34249742020     PISSN: 01437739     EISSN: None     Source Type: Journal    
DOI: 10.1108/01437730710739648     Document Type: Article

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