Innovations in service strategy: An evaluation of quality in airline service operations by using SERVQUAL model

ICMIT 2006 Proceedings - 2006 IEEE International Conference on Management of Innovation and Technology

Volumn 2, Issue , 2006, Pages 748-752

  Kiatcharoenpol, T ^a   Laosirihongthong, T ^b  

^a SRINAKHARINWIROT UNIVERSITY   (Thailand)

^b THAMMASAT UNIVERSITY   (Thailand)

Author keywords

[No Author keywords available]

Indexed keywords

AIR TRANSPORTATION; CUSTOMER SATISFACTION; PERSONNEL; QUALITY MANAGEMENT; SOCIETIES AND INSTITUTIONS;

ON-LINE CHECK-IN SERVICES; PASSENGERS; SERVICE OPERATIONS;

INNOVATION;

EID: 34249734266     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICMIT.2006.262320     Document Type: Conference Paper

References (8)

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