Ontology-supported FAQ processing and ranking techniques

Journal of Intelligent Information Systems

Volumn 28, Issue 3, 2007, Pages 233-251

  Yang, Sheng Yuan ^a,b   Chuang, Fang Chen ^a   Ho, Cheng Seen ^a,c  

^a NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b ST JOHN'S UNIVERSITY   (Taiwan)

^c HWA HSIA INSTITUTE OF TECHNOLOGY   (Taiwan)

Author keywords

FAQ; Ontology; Ranking method

Indexed keywords

INFORMATION RETRIEVAL; ONTOLOGY; PERSONAL COMPUTERS; QUERY PROCESSING; SEMANTICS; USER INTERFACES;

FAQ PROCESSING; PRECISION RATE; RANKING METHOD;

KNOWLEDGE BASED SYSTEMS;

EID: 34249111633     PISSN: 09259902     EISSN: 15737675     Source Type: Journal    
DOI: 10.1007/s10844-006-0009-9     Document Type: Article

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