Performance measurement definitions: Linking performance measurement and organisational excellence

International Journal of Health Care Quality Assurance

Volumn 20, Issue 3, 2007, Pages 181-183

  Moullin, Max ^a  

^a SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

Business excellence; Organizational effectiveness; Performance measures

Indexed keywords

EDITORIAL; HEALTH CARE QUALITY; ORGANIZATION AND MANAGEMENT; STANDARD; UNITED KINGDOM;

EFFICIENCY, ORGANIZATIONAL; GREAT BRITAIN; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE;

EID: 34249105501     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860710743327     Document Type: Article

References (10)

1. Bocci, F. (2004), “Defining performance measurement”, Perspectives on Performance, Vol. 3 Nos 1/2, pp. 20-1.
2. EFQM (European Foundation for Quality Management) (1999), The Excellence Model, EFQM, Brussels.
3. Gaster, L. (1995), Quality in Public Services, Open University Press, Buckingham.
4. Moullin, M. (2002), Delivering Excellence in Health and Social Care, Open University Press, Buckingham.
5. Moullin, M. (2003), “Defining performance measurement”, Perspectives on Performance, Vol. 2 Nos 1/2, p. 3.
6. Moullin, M. (2005), “Defining performance measurement: the debate continues”, Perspectives on Performance, Vol. 4 No. 1, p. 13.
7. Moullin, M. and Defining, P.M. (2005), “Defining PM – should the definition include stakeholders?”, Perspectives on Performance, Vol. 4 No. 3, p. 17.
8. Neely, A.D., Adams, C. and Kennerley, M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Stakeholder Relationships, Financial Times/Prentice Hall, London.
9. Neely, A.D. (2005), “Defining performance measurement: adding to the debate”, Perspectives on Performance, Vol. 4 No. 2, pp. 14-15.
10. Pratt, D. (2005), “A comment on the debate between Max Moullin and Fabrizio Bocci”, Perspectives on Performance, Vol. 4 No. 2, pp. 12-13.