Turnover and Retention among Volunteers in Human Service Agencies

Review of Public Personnel Administration

Volumn 23, Issue 2, 2003, Pages 114-132

  Jamison, Irma Browne ^a  

^a SAVANNAH STATE UNIVERSITY   (United States)

Author keywords

human resource management; nonprofit organization; retention; turnover; two factor theory; volunteers

Indexed keywords

EID: 34248602323     PISSN: 0734371X     EISSN: 1552759X     Source Type: Journal    
DOI: 10.1177/0734371X03023002003     Document Type: Article

References (56)

1. Amenta, M. (1984). Death anxiety, purpose in life and duration of service in hospice volunteers. Psychological Reports, 54, 979 - 984.
2. Balfour, D.D., & Neff, D.M. (1993). Predicting and managing turnover in human service agencies: A case study of an organization in crisis. Public Personnel Management, 22, 473 - 486.
3. Black, B., & DiNitto, D. (1994). Volunteers who work with survivors of rape and battering: Motivations, acceptance, satisfaction, length of service, and gender differences. Journal of Social Science Research, 20 (1 / 2), 73 - 97.
4. Blau, P.M. (1964). Exchange and power in social life. New York: John Wiley.
5. Brudney, J.L. (1993). Volunteer involvement in the delivery of public services: Advantages and disadvantages. Public Productivity and Management Review, 16, 283 - 297.
6. Brudney, J.L., & Duncombe, W.D. (1992). An economic evaluation of paid, volunteer, and mixed staffing options for public services. Public Administration Review, 52, 474 - 481.
7. Brudney, J.L., & Kellough, E. (2000). Volunteers in state government: Involvement, management, and benefits. Nonprofit and Voluntary Sector Quarterly, 29, 111 - 130.
8. Cnaan, R.A., & Goldberg-Glen, R. (1991). Measuring motivation to volunteer in human services. Journal of Applied Behavioral Science, 27, 269 - 284.
9. Connors, T.D. (Ed.). (1995). The volunteer management handbook. New York: John Wiley.
10. Cyr, C., & Dowrick, P.W. (1991). Burnout in crisisline volunteers. Administration and Policy in Mental Health, 18, 343 - 354.
11. Dailey, R.C. (1986). Understanding organizational commitment for volunteers: Empirical and managerial implications. Journal of Voluntary Action Research, 15, 19 - 31.
12. Denhardt, R.B., & Grubbs, J.W. (1999). Public administration—An action orientation (3rd ed.). Orlando, FL: Harcourt Brace.
13. Eberhardt, B.J., & Szigeti, E. (1990). Predictors of nursing staff turnover intentions in North Dakota nursing homes: Implications for management practice (Business and Economic Studies No. 58). Grand Forks: Bureau of Business and Economic Research, University of North Dakota.
14. Ellis, S.J., & Noyes, K. (1990). By the people: A history of Americans as volunteers. San Francisco: Jossey-Bass.
15. Fischer, L.R., & Schaffer, K.B. (1993). Older volunteers: A guide to research and practice. Newbury Park, CA: Sage.
16. Fisher, J.C., & Cole, K.M. (1993). Leadership and management of volunteer programs: A guide for volunteer administrators. San Francisco: Jossey-Bass.
17. Fletcher, K.B. (1987). The 9 keys to successful volunteer programs. Rockville, MD: The Taft Group.
18. Flowers, V.S., & Hughes, C.L. (1973). Why employees stay. Harvard Business Review, 51 (4), 49 - 60.
19. Gidron, B. (1983). Sources of job satisfaction among service volunteer. Journal of Voluntary Action Research, 12, 20 - 35.
20. Gidron, B. (1984). Predictors of retention and turnover among service volunteer workers. Journal of Social Service Research, 8, 1 - 16.
21. Glass, J.C., Jr., & Hastings, J. L. (1992). Stress and burnout: Concerns for the hospice volunteer. Educational Gerontology, 18, 715 - 732.
22. Herzberg, F. (1972). Work and the nature of man. Cleveland, OH: World Publishing.
23. Hodgkinson, V.A., & Weitzman, M.S. (1986). Dimensions of the independent sector: A statistical profile (2nd ed.). Washington, DC: Independent Sector.
24. Hodgkinson, V.A., Weitzman, M. S., Crutchfield, E. A., Heffron, A. J., & Kirsch, A. D. (1999). About the nonprofit sector—Giving and volunteering in the United States. Independent Sector. Retrieved July 9, 1999, from http://www.indepsec.org/research/html
25. Jamison, I.B. (2001). A multivariate analysis of the turnover among volunteers in nonprofit human service agencies. Unpublished doctoral dissertation, Florida State University, Tallahassee.
26. Jenner, J.R. (1982). Participation, leadership, and the role of volunteerism among selected women volunteers. Journal of Voluntary Action Research, 11 (4), 27 - 38.
27. Lammers, J.C. (1991). Attitudes, motives, and demographic predictors of volunteer commitment and service duration. Journal of Social Service Research, 14 (3 / 4), 125 - 140.
28. Latting, J.K. (1990). Motivational differences between Black and White volunteers. Non-profit and Voluntary Sector Quarterly, 19, 121 - 135.
29. Lindhorst, T., & Mancoske, R. (1993). Structuring support for volunteer commitment: An AIDS services program study. Journal of Sociology and Social Welfare, 20, 175 - 188.
30. Markwood, S.R. (1994). Volunteers in local government: Partners in service. Public Management, 76 (4), 6 - 9.
31. Maslow, A. (1970). Motivation and personality (2nd ed.). New York: HarperCollins.
32. McClelland, D. (1961). The achieving society. New York: Free Press.
33. McCurley, S., & Lynch, R. (1989). Essential volunteer management. Downers Grove, IL: Heritage Arts.
34. Meneghetti, M.M. (1995). Motivating people to volunteer their services. In T.D. Connors (Ed.), The volunteer management handbook (pp. 12 - 35). New York: John Wiley.
35. Miller, L.E., Powell, G., & Seltzer, J. (1990). Determinants of turnover among volunteers. Human Relations, 43, 901 - 917.
36. O’Connell, B. (1996). A major transfer of government responsibility to voluntary organization? Proceed with caution. Public Administration Review, 56, 222 - 225.
37. Pierucci, J., & Noel, R. (1980). Duration of participation of correctional volunteers as a function of personal and situational variables. Journal of Community Psychology, 8, 245 - 250.
38. Price, J.L. (1977). The study of turnover. Ames: Iowa State University Press.
39. Rohs, F.R. (1986). Social background, personality and attitudinal factors influencing the decision to volunteer and level of involvement among adult 4-H leaders. Journal of Voluntary Action Research, 15, 87 - 99.
40. Roseman, E. (1981). Managing employee turnover: A positive approach. New York: AMACOM.
41. Ryan, R.L., Kaplan, R., & Grese, R. E. (2001). Predicting volunteer commitment in environment stewardship programmes. Journal of Environmental Planning and Management, 44, 629 - 648.
42. Salamon, L. (1995). Partners in public service: Government-non-profit relations in the modern welfare state. Baltimore, MD: Johns Hopkins University Press.
43. Salant, P., & Dillman, D.A. (1994). How to conduct your own survey: Leading professionals give you proven techniques for getting reliable results. New York: John Wiley.
44. Schindler-Rainman, E., & Lippitt, R. (1971). The volunteer community: Creative use of human resources. Washington, DC: Center for a Voluntary Society, Institute for Applied Behavioral Science.
45. Smith, D.H. (1981). Altruism, volunteers, and voluntarism. Journal of Voluntary Action Research, 19, 21 - 26.
46. Spitz, R.T., & MacKinnon, J.R., Jr. (1993). Predicting success in volunteer community service. Psychological Reports, 73, 815 - 818.
47. Stevens, E. (1991). Toward satisfaction and retention of senior volunteers. Journal of Gerontological Social Work, 16 (3 / 4), 33 - 41.
48. Stolte, K., & Myers, S.T. (1995). Reflections on recruitment and retention at the unit level. Health Care Supervisor, 13, 36 - 44.
49. Vineyard, S. (1988). Beyond banquets, plaques & pins: Creative ways to recognize volunteers. Downers Grove, IL: Heritage Arts.
50. Vineyard, S., & McCurley, S. (1995). 101 ideas for volunteer programs. Downers Grove, IL: Heritage Arts.
51. Vroom, V. (1964). Work and motivation. New York: John Wiley.
52. Wandersman, A., & Alderman, J. (1993). Incentives, costs, and barriers for volunteers: A staff perspective on volunteers in one state. Review of Public Personnel Administration, 13, 67 - 76.
53. Young, J. (1989). Fundraising for nonprofit groups: How to get money from corporations, foundations, and governments. Washington, DC: Self-Counsel Press.
54. Zakour, M. (1994). Measuring career-development volunteerism: Guttman scale analysis using Red Cross volunteers. Journal of Social Service Research, 19 (3 / 4), 103 - 120.
55. Zeffane, R. (1984). Patterns of organizational commitment and perceived management style: A comparison of public and private sector employees. Human Relations, 47, 997 - 1010.
56. Zimmerman, U. (1994). Exploring the nonprofit motive (or: what's in it for you?). Public Administration Review, 54, 398 - 403.