The process of constructing performance measurement

TQM Magazine

Volumn 19, Issue 3, 2007, Pages 217-228

  Elg, Mattias ^a  

^a LINKÖPING INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

Measurement; Performance measures

Indexed keywords

INFORMATION RETRIEVAL; KNOWLEDGE ACQUISITION; QUALITY CONTROL; RESEARCH AND DEVELOPMENT MANAGEMENT;

KNOWLEDGE CREATION PROCESS; MECHANISTIC VIEW; PERFORMANCE MEASUREMENT;

INDUSTRIAL MANAGEMENT;

EID: 34247327757     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780710745649     Document Type: Article

References (41)

1. Bergman, B. and Klefsjö, B. (2003), Quality - from Customer Needs to Customer Satisfaction, Studentlitteratur, Lund.
2. Bititci, U.S., Carrie, A.S. and McDevitt, L. (1997), "Integrated performance measurement systems: a development guide", International Journal of Operations & Production Management, Vol. 17 No. 5, pp. 532-4.
3. Bourne, M., Neely, A., Platts, K. and Mills, J. (2002), "The success and failure of performance measurement initiatives", International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 1288-310.
4. Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000), "Designing, implementing and updating performance measurement systems", International Journal of Operations & Production Management, Vol. 20 No. 7, pp. 754-71.
5. Elg, M. (2001), "Performance measures and managerial work - a modified behaviour setting approach to the study of usage of performance measures in managerial meetings", doctoral dissertation, Linköpings Universitet, Linköping.
6. Elg, M. and Persson, B. (2005), Rapportören i centrum (only in Swedish), Division of Quality Technology and Management, Linköping.
7. Elg, M., Kollberg, B., Olsson, J. and Lindmark, J. (2007), "Goal orientation and conflicts: motors of change in development projects in health care service", accepted for publishing in Quality Management in Health Care.
8. Forsberg, T. (1998), Process Orientation and Measurements, Thesis No. 687, LiU-Tek-Lic-1998:22, Linköping University, Linköping.
9. Fundin, A. and Elg, M. (2006), "Exploring routes of dissatisfaction feedback: a multiple case study within a machine industry segment", International Journal of Quality & Reliability Management, Vol. 23 No. 8, pp. 986-1001.
10. Hollan, J. and Hutchins, E. (2000), "Distributed cognition: toward a new foundation for human-computer interaction research", ACM Transactions on Computer-Human Interaction, Vol. 7 No. 2, pp. 174-96.
11. Hutchins, E. (1993), "Learning to navigate", in Chaiklin, C. and Lave, J. (Eds), Understanding Practice - Perspectives on Activity and Context, Cambridge University Press, Cambridge.
12. Hutchins, E. (1995), Cognition in the Wild, MIT Press, Cambridge, MA.
13. Kaplan, R.S. and Norton, D.P. (1992), "The balanced scorecard - measures that drive performance", Harvard Business Review, January-February, pp. 71-9.
14. Kaplan, R.S. and Norton, D.P. (1996), The Balanced Scorecard, Harvard Business School Press, Boston, MA.
15. Kazandijan, V.A. and Lied, T. (1999), Healthcare Performance Measurement: Systems Design and Evaluation, ASQ, Milwaukee, WI.
16. Kollberg, B., Elg, M. and Lindmark, J. (2005), "Design and implementation of a performance measurement system in Swedish health care services: a multiple case study of six development teams", Quality Management in Health Care, Vol. 14 No. 2, pp. 95-111.
17. Larsen, B. (2001), "One measurement is better than 1,000 opinions: is it?", Managerial Auditing Journal, Vol. 16 No. 2, pp. 63-8.
18. Latour, B. (1987), Science in Action, Harvard University Press, Boston, MA.
19. Lave, J. and Wenger, E. (1990), Situated Learning: Legitimate Periperal Participation, Cambridge University Press, Cambridge.
20. Lied, T. (2001), "Small hospitals and performance measurement: implications and strategies", International Journal of Health Care Quality Assurance, Vol. 14 No. 4, pp. 168-73.
21. Lindmark, J. and Elg, M. (2004), "The patient's journey through the health care system - visualizing information for decision-making using flow model data", paper presented at the PSC/e Conference, Budapest, 2004.
22. McKinnon, S.M. and Bruns, W.J. (1992), The Information Mosaic, Harvard Business School Press, Boston, MA.
23. Meyer, C. (1994), "How the right measures help teams excel", Harvard Business Review, May-June, pp. 95-103.
24. Mintzberg, H. (1979), Structures in Fives Designing Effective Organizations, Prentice-Hall, Englewood Cliffs, NJ.
25. Neely, A. and Bourne, M. (2000), "Why measurement initiatives fail", Measuring Business Excellence, Vol. 4 No. 4, pp. 3-6.
26. Neely, A., Adams, C. and Kennerley, M. (2002), The Performance Prism, Prentice-Hall, London.
27. Neely, A., Gregory, M. and Platts, K. (2005), "Performance measurement system design - a literature review and research agenda", International Journal of Operations & Production Management, Vol. 25 No. 12, pp. 1228-63.
28. Norman, D. (1993), Things That Make Us Smart, Perseus Books, Cambridge, MA.
29. Olve, N-G., Roy, J. and Wetter, M. (1997), "Balanced scorecard i svensk praktik" (in Swedish), Liber.
30. Scissons, E.H. (2002), "All numbers are not created equal: measurement issues in assessing board governance", Corporate Governance, Vol. 2 No. 2, pp. 22-6.
31. Sen, K. (2001), "Does the measure of information quality influence survival bias?", International Journal of Quality & Reliability Management, Vol. 18 No. 9, pp. 967-81.
32. Shanks, G. and Darke, P. (1998), "Understanding data quality in data warehousing: a semiotic approach", paper presented at the MIT Conference on Information Quality, Boston, MA.
33. Simons, R. (1995), Levers of Control, HBS Press, Boston, MA.
34. Sodergren, B. and Soderholm, J. (1999), "Sifferledning eller kunskapsledarskap?", in Sjöstrand, S.-E., Sandberg, J. and Tyrstrup, M. (Eds), Osynlig företagsledning (in Swedish), Ekonomiska forskningsinstitutet vid Handelshögsk (EDI), Stockholm, pp. 246-64.
35. Tangen, S. (2005), "Improving the performance of a performance measure", Measuring Business Excellence, Vol. 9 No. 2, pp. 4-11.
36. Tufte, E.R. (1983), The Visual Display of Quantitative Information, Graphics Press, Cheshire, CT.
37. Ven, A.H.V.V. and Poole, M.S. (1995), "Explaining development and change in organizations", Academy of Management Review, Vol. 20, pp. 510-40.
38. Wicker, A. (1987), Behavior Settings Reconsidered: Temporal Stages, Resources, Internal Dynamics, Context, John Wiley & Sons, New York, NY.
39. Wicker, A. and King, J.C. (1988), "Life cycles of behavior settings", in McGrath, J.E. (Ed.), The Social Psychology of Time: New Perspectives, Sage, Thousand Oaks, CA.
40. Elg, M., Gauthereau, V. and Westlander, G. (2003), "The concept of behavior setting as a tool for the discovery of patterns of handling performance measures and operational reliability", paper presented at the 5th National Conference on Social and Community Psychology, NTNU, Trondheim, Norway, IKP/Quality Technology and Management, Linköping, November 20-21, 2003.
41. Neely, A. (1999), "The Performance Measurement Revolution: why now and what next?", International Journal of Operations & Production Management, Vol. 19 No. 2, pp. 205-28.