Connecting to students: Launching instant messaging reference at Binghamton University

College and Undergraduate Libraries

Volumn 13, Issue 4, 2007, Pages 31-42

  Brown, Elizabeth A ^a   Maximiek, Sarah ^a   Rushton, Erin E ^a  

^a BINGHAMTON UNIVERSITY   (United States)

Author keywords

Academic libraries; Chat; Instant messaging; Reference services; Trillian; Virtual reference

Indexed keywords

EID: 34047269253     PISSN: 10691316     EISSN: 15452530     Source Type: Journal    
DOI: 10.1300/J106v13n04_03     Document Type: Article

References (5)

1. Abram, S. 2004. Twenty reasons to love IM. Information Outlook, October, 40-42.
2. Foley, M. 2002. Instant messaging reference in an academic library: A case study. College & Research Libraries 63:36-45.
3. Houghton, S., and A. Schmidt. 2005. Web-based chat vs. instant messaging. Online, April, 26-30.
4. Schmidt, A., and M. Stephens. 2005. IM me. Library Journal April 1, 34-35.
5. Shiu, E., and A. Lenhart. How Americans use instant messaging. Pew Internet and American Life Project. http://www.pewinternet.org/pdfs/ PIP_Instantmessage_ Report.pdf.