Usable error message presentation in the World Wide Web: Do not show errors right away

Interacting with Computers

Volumn 19, Issue 3, 2007, Pages 330-341

  Bargas Avila, Javier A ^a   Oberholzer, Glenn ^b   Schmutz, Peter ^a   de Vito, Marco ^a   Opwis, Klaus ^a  

^a UNIVERSITY OF BASEL   (Switzerland)

^b Stimmt AG   (Switzerland)

Author keywords

Error handling; Error message communication; Error message presentation; Field validation; Form validation; Interaction design; Interaction processes; Online forms; User feedback; Validation mechanisms

Indexed keywords

HUMAN COMPUTER INTERACTION; MODAL ANALYSIS; STANDARDIZATION;

ERROR HANDLING; ERROR MESSAGE COMMUNICATION; ERROR MESSAGE PRESENTATION; FIELD VALIDATION; FORM VALIDATION; INTERACTION DESIGN; ONLINE FORMS; USER FEEDBACK; VALIDATION MECHANISMS;

WORLD WIDE WEB;

EID: 34047111348     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2007.01.003     Document Type: Article

References (8)

1. Bargas-Avila J., and Oberholzer G. Online form validation: Don't show errors right away. In: Rauterberg M., Menozzi M., and Wesson J. (Eds). Human-Computer Interaction INTERACT'03 (2003), IOS Press, Amsterdam 848-851
2. Bradlow E.T., Hoch S.J., and Hutchinson J.W. An assessment of basic computer proficiency among active internet users: Test construction, calibration, antecedents and consequences. Journal of Educational and Behavioral Statistics 27 3 (2002) 237-253
3. Brown P.J. Error messages: The neglected area of the man/machine interface. Communications of the ACM 26 4 (1983) 246-249
4. ISO-9241, 1996-2002. Ergonomic requirements for office work with visual display terminals (Parts 1-17). International Organization for Standardization.
5. Nielsen, J., 2001. Error message guidelines. Jakob Nielsen's Alertbox. Available from: http://www.useit.com/alertbox/20010624.html.
6. Raskin J. The Humane Interface: New Directions for Designing Interactive Systems (2000), Addison Wesley Longman Incorporated, Reading
7. Tzeng J.-Y. Toward a more civilized design: studying the effects of computers that apologize. International Journal of Human-Computer Studies 61 3 (2004) 319-345
8. Wenger M.J. On the rhetorical contract in human-computer interaction. Computers in Human Behavior 7 (1991) 245-262