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Volumn 8, Issue 4, 2002, Pages 380-390

The impact of customer service on a resort community

(1)  Thomas, David F a  

a NONE   (United States)

Author keywords

action research; Colorado tourism; customer service; tourism management; tourism marketing; visitor services

Indexed keywords


EID: 33947426372     PISSN: 13567667     EISSN: 14791870     Source Type: Journal    
DOI: 10.1177/135676670200800408     Document Type: Article
Times cited : (6)

References (20)
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    • Denver, CO: Colorado Tounrsm Office and Office of Economic Development and International Trade
    • The Econonic Impact of Travel on Colorado. Denver, CO: Colorado Tounrsm Office and Office of Economic Development and International Trade; 2001:.
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  • 3
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    • Estes Park, CO: EPCRA
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  • 4
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    • National Park Service
    • National Park Service, www.nps.gov.
  • 5
    • 0003820162 scopus 로고    scopus 로고
    • Estes Park, CO: EPCRA
    • EPCRA, Annual Report. Estes Park, CO: EPCRA; 1998:.
    • (1998) Annual Report
  • 12
    • 0004009993 scopus 로고    scopus 로고
    • Thousand Oaks, CA: Sage Publications
    • Introduction to Action Research. Thousand Oaks, CA: Sage Publications; 1998:.
    • (1998) Introduction to Action Research
  • 13
    • 84899133232 scopus 로고    scopus 로고
    • Denver, CO: Regis University, Master of Science in Management
    • Professional leadership project MSM 694, Ver. 3. Denver, CO: Regis University, Master of Science in Management; 1997:.
    • (1997) Professional Leadership Project MSM 694, Ver. 3
  • 14
    • 84899155919 scopus 로고    scopus 로고
    • Estes Park, CO: EPCRA
    • Customer Complaint File. Estes Park, CO: EPCRA; 1998:.
    • (1998) Customer Complaint File
  • 15
    • 0003743782 scopus 로고
    • Newbury Park, CA: Sage Publications
    • Patton, Patton, M. Q. (1990) Qualitative Evaluation and Research Methods, 2nd edn, Sage Publications, Newbury Park, CA.Newbury Park, CA: Sage Publications; 1990:.
    • (1990) Qualitative Evaluation and Research Methods , pp. 17
    • Patton, M.Q.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.