The concept of workplace performance and its value to managers

California Management Review

Volumn 49, Issue 2, 2007, Pages

  Vischer, Jacqueline C ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33947380167     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41166383     Document Type: Article

References (79)

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4. I have written at length about the relationship between an organization, its growth and changes, and the accommodation it selects and occupies at different stages. For a description of the Organization-Accommodation Relationship (OAR), see J.C. Vischer, Workspace Strategies: Environment as a Tool for Work (New York, NY: Chapman and Hall, 1996), Chapter 1.
5. G.-N. Fischer, Le Travail et Son Espace (Paris: Dunod, 1983).
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13. A more recent study by some of the original research team comes to the same conclusion. See M. Brill et al., Disproving Widespread Myths About Workplace Design (Jasper, IN: Kimball International, 2001).
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19. B.D. Ilozor, P.E.D, Love, and G. Treloar, "The Impact of Work Settings on Organizational Performance Measures in Built Facilities," Facilities, 20/1-2 (2002): 61-67;
20. E. Davenport and I. Bruce, "Innovation, Knowledge Management and the Use of Space: Questioning Assumptions about Non-Traditional Office Work," Journal of Information Science, 28/3 (June 2002): 225-230.
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22. F. Steele, Physical Settings and Organizational Development (Reading, MA: Addison Wesley, 1973).
23. F. Becker and F. Steele, Workplace by Design: Mapping the High Performance Workscape (San Francisco, CA: Jossey-Bass, 1994).
24. E. Sundstrom, R.K. Herbert, D.W. Brown, "Privacy and Communication in an Open Plan Office," Environment and Behavior, 14/3 (1982): 379-392;
25. A. Hedge, "Open Versus Enclosed Workspace: The Impact of Design on Employee Reactions to Their Offices," in J.D. Wineman, ed., Behavioral Issues in Office Design (New York, NY: Van Nostrand Reinhold, 1986);
26. G.R. Oldham, "Effects of Changes in Workspace Partitions and Spatial Density on Employee Reactions: A Quasi-Experiment," Journal of Applied Psychology, 73/2 (1988): 253-258;
27. R. Sommer and K. Steiner, "Office Politics in a State Legislature," Environment and Behavior, 20/5 (1988): 550-575;
28. A. Churchman, D. Stokols, A. Scharf, K. Nishimoto, and R. Wright, "Effects of Physical Environmental Conditions in Offices on Employee Stress and Well Being," paper presented at 22nd International Congress of Applied Psychology, Kyoto, Japan, 1990.
29. Studies from industrial psychology, however, indicate no systematic link between job satisfaction and employee performance. See R. Karasek and T. Theorell, Healthy Work: Stress, Productivity, and the Reconstruction of Working Life (New York, NY: Basic Books, 1990).
30. P. Leather, M. Pyrgas, D. Beale, and C. Lawrence, "Windows in the Workplace: Sunlight, View, and Occupational Stress," Environment and Behavior, 30/6 (1998): 739-762;
31. A. Hedge, "Where Are We in Understanding the Effects of Where We Are?" Ergonomics, 43/7 (2000): 1019-1029;
32. S. Mallory-Hill, T., van der Voost, and A. Van Dortmost, "Evaluation of Innovative Workplace Design in The Netherlands," in W.F.E. Preiser and J. Vischer, eds., Assessing Building Performance (London: Elsevier Science Publishers, 2004), Chapter 15.
33. S. Verderber and D. Reuman, "Windows, Views, and Health Status in Hospital Therapeutic Environments," Journal of Architectural and Planning Research, 4/2 (1988): 120-133;
34. R. Ulrich, "Effects of Interior Design on Wellness: Theory and Recent Scientific Research," Journal of Healthcare Design, 3 (1991): 87-109.
35. P. Boyce, J. Veitch, G. Newsham, M. Myer, and C. Hunter, Lighting Quality and Office Work: A Field Simulation Study (Ottawa: U.S. Department of Energy/National Research Council of Canada, 2003).
36. D. Stokols and F. Scharf, "Developing Standardized Tools for Measuring Employees' Rating of Facility Performance," in G.Davis and F.T. Ventre, eds., Performance of Building and Serviceability of Facilities (Philadelphia, PA: American Society for Testing and Materials, 1990), pp. 55-68;
37. A. Mital, J.D. McGlothlin, and H.F. Faard, "Noise in Multiple Workstation Open-Plan Computer Rooms: Measurements And Annoyance," Journal of Human Ergology, 21 (1992), 69-82.
38. U. Ayr, E. Cirillo, and F. Martellota, "An Experimental Study on Noise Indices in Air Conditioned Offices," Applied Acoustics, 62/6 (2001): 633-643;
39. W.T. Chu and A.C. Warnock, Measurement of Sound Propagation in Open Plan Offices (Ottawa: Institute for Research in Construction, National Research Council of Canada, 2002).
40. J.C. Vischer, Environmental Quality in Offices (New York, NY: Van Nostrand Reinhold, 1989).
41. A.K. Miles, "The Ergonomics and Organizational Stress Relationship," Ph.D. thesis, Florida State University School of Business, micro. 9994574, 2000.
42. S.W. Omstein, "A Post-Occupancy Evaluation of Workplaces in Sao Paolo, Brazil,' Environment and Behavior, 31/4 (1999): 435-462;
43. Y. Fried, L.H. Slowik, H.A. Ben-David, and R.B. Tiegs, "Exploring the Relationship between Workspace Density and Employee Attitudinal Reactions: An Integrative Model," Journal of Occupational and Organizational Psychology, 74/3 (2001): 259-372;
44. A. Brennan, J.S. Chugh, T. Kline, "Traditional versus Open Office Design: A Longitudinal Study," Environment and Behavior, 34/3 (2002): 279-299.
45. F. Herzberg, cited in F. Becker, Workspace: Creating Environments In Organizations (New York, NY: Praeger, 1981);
46. G.W. Evans and S. Cohen, "Environmental Stress," in D. Stokols and I. Altman, eds., Handbook of Environmental Psychology, Volume 1 (New York, NY: John Wiley and Sons, 1987), pp. 571-610).
47. F. Herzberg, Work and the Nature of Man (Cleveland, OH: World Publishing Co., 1966).
48. J.C. Vischer, "The Effects of the Physical Environment on Job Performance: Towards a Theoretical Model of Workplace Stress," Stress and Health (in press 2007).
49. G.-N. Fischer, C. Tarquinio, and J.C. Vischer, "Effects of the Self-Schema on Perception of Space at Work" Journal of Environmental Psychology, 24/1 (2004): 131-140.
50. Jennifer Ann McCusker, "Individuals and Open Space Office Design: The Relationship between Personality and Satisfaction in an Open Space Work Environment," Dissertation Abstracts International: Section B: The Sciences & Engineering, 63/2-B (August 2002).
51. McCoy and Evans, op. cit.
52. McCoy and Evans, op. cit., p. 221.
53. Presenting comfort as a hierarchy of needs to be met recalls the model of human needs first proposed by Maslow and later applied to environmental design decisions by Preiser. A. Maslow, Motivation and Personality (New York, NY: Harper and Row, 1954);
54. W.F.E. Preiser, "The Habitability Framework: A conceptual approach towards linking human behavior and the built environment," Design Studies, 4/2 (1983): 84-91.
55. Described in J.C. Vischer, Workspace Strategies: Environment as a Tool for Work (New York, NY: Chapman and Hall, 1996).
56. and in G.-N. Fischer and J.C. Vischer, Evaluation des environnements de travail: La mehode diagnostique (Montreal: Presse de l'Universitede Montreal/Brussels: DeBoek, 1998).
57. J.C. Vischer, Environmental Quality in Offices (New York, NY: Van Nostrand Reinhold, 1989).
58. J.C. Vischer, Workspace Strategies (1996), op. cit.
59. G.W. Evans, Environmental Stress (New York, NY: Cambridge University Press, 1982);
60. McCoy and Evans, op. cit.
61. J.C. Vischer, A. McCuaig, N. Nadeau, M. Melillo, and S. Castonguay-Vien, "Mission impossible ou mission accomplie? Réultats d'une éude d'éaluation du mobilier universel dans les éifices à bureau," Final Report, Montréal, Groupe de recherche sur les environnements de travail, Université de Montréal, 2003.
62. F. Steele, Making and Managing High Quality Workplaces: An Organizational Ecology (New York, NY: Teachers College Press, 1986).
63. E. Sundstrom and M.G. Sundstrom, Work Places: The Psychology of the Physical Environment in Offices and Factories (New York, NY: Cambridge University Press 1986);
64. E. Sundstrom, J. Town, D. Brown, A. Forman, C. McGee, "Physical Enclosure, Type of Job, and Privacy in the Office," Environment and Behavior, 14/5 (1982): 543-559.
65. M. Wells and L. Thelen, "What Does Your Workspace Say About You? The Influence of Personality, Status, and Workspace on Personalization," Environment and Behavior, 34/3 (2002): 300-321.
66. W. Cascio, "Virtual Workplaces: Implications for Organizational Behavior," in C. Cooper and D. Rousseau, eds., The Virtual Organization, Trends in Organizational Behavior, Volume 6 (New York, NY: John Wiley and Sons, 2000), pp. 1-14;
67. J. Lai, A. Levas, P. Chou, C. Pinhanez, and M. Viveros, "Bluespace: Personalizing Workspace through Awareness and Adaptability," International Journal of Human-Computer Studies, 57/5 (2002): 415-428.
68. P. Rishi, S.P. Sinha, and R. Dubey, "A Correlational Study of Workplace Characteristics and Work Satisfaction among Indian Bank Employees," Psychologia, 43/3 (2000): 155-164;
69. Brennan, Chugh, and Kline, op. cit.;
70. Vischer, McCuaig, Nadeau, Melillo, and Castonguay-Vien, op. cit.
71. V.W. Kupritz, "Privacy In the Workplace: the Impact of Building Design," Journal of Environmental Psychology, 18 (1998): 341-356.
72. R. Niemela, S. Rautio, M. Hannula, and K. Reijula, "Work Environment Effects on Labor Productivity: An Intervention Study in a Storage Building," American Journal of Industrial Medicine, 42/4 (2002): 328-335).
73. S.Y. Lee and J. Brand, "Effects of Control over Office Workspace on Perceptions of the Work Environment and Work Outcomes," Journal of Environmental Psychology, 25/3 (2005): 323-333;
74. G. Newsham, J. Veitch, C. Arsenault, and C. Duval, "Effect of Dimming Control on Office Worker Satisfaction and Performance," NRCC-47069, Ottawa, National Research Council Canada, 2004.
75. J.C. Vischer, Space Meets Status: Designing Workplace Performance (Oxford: Taylor and Francis/Routledge, 2005).
76. J. Langhoff, "An Overview of Remote Virtual Teams and Productivity," New Ways of Working (NewWOW), 〈www.newWOW.net〉, 2006.
77. See J.C. Vischer, "Measuring the Impact of Moving on Building Users: Can New Workspace Change Organizational Culture?" EcoLibrium (September 2005), pp. 22-27.
78. See Vischer (1989), op. cit;
79. Vischer (1996), op. cit.