Serving up uncommon service

Nursing Management

Volumn 34, Issue 11, 2003, Pages 26-30

  Doucette, Jeffrey N ^a  

^a Lee Memorial Health System   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33947169069     PISSN: 07446314     EISSN: 15388670     Source Type: Journal    
DOI: 10.1097/00006247-200311000-00012     Document Type: Article

References (3)

1. Buckingham, M., and Coffman, C.:First, Break All the Rules. New York: Simon and Schuster, 1999.
2. Press, I.:Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care. Chicago: Health Administration Press, 2002.
3. Leebov, W., Scott, G., and Olson, L.:Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager. Chicago: American Hospital Publishing, Inc., 1998.