An analysis of the delayed response to hurricane katrina through the lens of knowledge management

Journal of the American Society for Information Science and Technology

Volumn 58, Issue 3, 2007, Pages 391-403

  Chua, Alton Y K ^a   Kaynak, Selcan ^b   Foo, Schubert S B ^a  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

^b BOGAZICI UNIVERSITY   (Turkey)

Author keywords

[No Author keywords available]

Indexed keywords

BOMBING; EARTHQUAKES; HURRICANES; INTERNET; KNOWLEDGE MANAGEMENT; PUBLIC POLICY;

GOVERNMENT AGENCIES; HURRICANE KATRINA; INQUIRY; KNOWLEDGE TRANSFER;

DISASTER PREVENTION;

EID: 33847766249     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20521     Document Type: Review

References (66)

1. Anderson, B. (2005, September 7). Stressed N.O. police get time off; They get paid trips to Atlanta, Vegas. Times-Picayune (New Orleans), Sec. News, p. A04.
2. Ardichvili, A., Page, V., & Wentling, T. (2003). Motivation and barriers to participation in virtual knowledge-sharing communities of practice. Journal of Knowledge Management, 7(1), 64-77.
3. Braganza, A., & Mollenkramer, G.J. (2002). Anatomy of a failed knowledge management initiative: Lessons from PharmaCorp's experiences. Knowledge and Process Management, 9(1), 23-33.
4. Brown, J.S., & Duguid, P. (2000). Balancing act: How to capture knowledge without killing it. Harvard Business Review, 78(3), 73-78.
5. Chertoff, M. (2005, October 19). Hearing of the House Select hurricane Katrina committee on the role of the Department of Homeland Security in Hurricane Katrina Relief Response. Washington, DC: Federal News Service.
6. Curtius, M. (2005, October 21). The nation; Insider condemns FEMA response - Its lone representative in New Orleans as Katrina hit, he tells senators of maddening neglect. Los Angeles Times, p. A1.
7. Davenport, T.H., & Prusak, L. (1999). Working Knowledge. Boston: Harvard Business School Press.
8. Department of Homeland Security. (2005). Department of Homeland Security. Retrieved November 29, 2005, from http://www.dhs.gov
9. Dixon, N.M. (2000). Common knowledge: How companies thrive by sharing what they know. Boston: Harvard Business School Press.
10. Editors. (2005, September 7). The governor procrastinates. Washington Times, Sec. Editorials, p. A18.
11. Gaouette, N., Miller, A.C., Mazzetti, M., McManus, D., Meyer, J., & Sack, K. (2005, September 11). Katrina's aftermath. The response put to Katrina's test: After 9/11, a master plan for disasters was drawn. It didn't weather the storm. Los Angeles Times, Sec. A, p. 1.
12. German, S. (2005, September 7). Key planner criticizes Homeland Security; Emergency plan designer says agency's response to Katrina was too slow; Katrina's wake. Baltimore Sun, p. 11 A.
13. Guptill, J. (2005). Knowledge management in health care. Journal of Health Care Finance, 31(3), 10-14.
14. Harrald, J.R., (2005, September 15). Hurricane response oversight. Testimony by John R. Harrald, Director the George Washington University, given to the House Government Reform Committee. Washington, DC: Congressional Quarterly.
15. Hudson, A. (2005, September 5). Top federal officials left out of loop. Washington Times, p. A1.
16. Jordan, L.J. (2005a, September 4). Rice defends Bush against racism charges. Associated Press Online.
17. Jordan, L.J. (2005b, October 17). Memo: FEMA had problems before Katrina. Associated Press Online.
18. Kleist, V. F., Williams, L., & Peace, A. G. (2004). A performance evaluation framework for a public university knowledge management system. Journal of Computer Information Systems, 44(3), 9-16.
19. Kogut, B., & Zander, U. (1992). Knowledge of the firm, combative capability and the replication of technology. Organization Science 3, 383-397.
20. Krackhardt, D. (1992). The strength of strong ties: The importance of philos in organizations. In N. Nohria and R. G. Eccles, (Eds.), Networks and organization: Structure, form, and action (pp. 216-239). Boston: Harvard Business School Press.
21. Lacy, S., & Riffe, D. (1996). Sampling error and selecting intercoder reliability samples for nominal content categories: Sins of omission and commission in mass communication quantitative research. Journalism & Mass Communication Quarterly, 73, 969-973.
22. Lakely, J. G., & Seper, J. (2005, September 8). Critics say mayor failed to follow emergency plan; Nagin blamed others for New Orleans' woes. Washington Times, Sec. Nation, p. A14.
23. Lin, C., Huffines, B., Meserve, J., & Kaye, R. (2005, September 25). CNN security watch special: Is America prepared? Part 1. Atlanta: Cable News Network.
24. Lincoln, Y.S., & Guba, E.G. (1985). Naturalistic inquiry. Beverly Hills, Ca: Sage.
25. Lindell, M.K., & Perry, R.W. (1992). Behavioral foundations of community emergency planning. Washington, DC: Hemisphere Books.
26. Lipton, E., Drew, C., Shane, S., Rohde, D., DeParle, D., & Pear, R. (2005, September 11). Breakdowns marked path from hurricane to anarchy. New York Times, Sec. 1, p. 1.
27. Markus, M.L. (2001). Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success. Journal of Management Information Systems, 18(1), 57-93.
28. McEntire, D.A. (2002). Coordinating multi-organizational responses to disaster: Lessons from the March 28, 2000, Fort Worth tornado. Disaster Prevention and Management, 11(5), 369-379.
29. Michailova, S., & Husted, K. (2003). Knowledge-sharing hostility in Russian firms. California Management Review, 45(3), 59-77.
30. Mineta, N.Y. (2005, October 6). Hurricane Katrina: Transportation department. Testimony by Norman Y. Mineta, Secretary Department of Transportation, given to the Transportation, Treasury, HUD, the Judiciary, and District of Columbia subcommittee. Washington, DC: Congressional Quarterly.
31. Moller, J., & Scott, R.T. (2005, September 9). Appeals for troops unheeded for days. Times-Picayune (New Orleans). P. A01.
32. Morris, D.A., Crawford, K.C., KLoesel, K.A., & Kitch, G. (2002). OK-FIRST: An example of successful collaboration between the meteorological and emergency response communities on 3 May 1999. Weather & Forecasting, 17(3), 567-576.
33. Nateghi-A, F. (2000). Disaster mitigation strategies in Tehran, Iran. Disaster Prevention and Management, 9(3), 205-212.
34. Neuendorf, K. A. (2002). The content analysis guidebook. Thousand Oaks, CA: Sage.
35. Nonaka, I., & Konno, N. (1998). The knowledge-concept of "Ba": Building a foundation for knowledge creation. California Management Review, 40(3), 40-54.
36. Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York: Oxford University Press.
37. Oloruntoba, R. (2005). A wave of destruction and the waves of relief: issues, challenges and strategies. Disaster Prevention and Management, 14(4), 506-521.
38. Pincus, T. (2005, September 20). Better communications key to disaster recovery. Chicago Sun-Times, p. 65.
39. Piotrowski, C., & Armstrong, T.R. (1998). Mass media preferences in disaster: A study of Hurricane Danny. Social Behaviour and Personality, 26(4) 341-346.
40. Plaice, C., & Kitch, P. (2003). Embedding knowledge management in the NHS south-west: Pragmatic first steps for a practical concept. Health Information & Libraries Journal, 20(2), 75-85.
41. Potter, W.J., & Levine-Donnerstein, D. (1999). Rethinking validity and reliability in content analysis. Journal of Applied Communication Research, 27(3), 258-284.
42. Ritter, K. (2005, September 7). Europeans asking why there has been slow response to offers of Katrina aid. Associated Press.
43. Samarajiva, R. (2005). Mobilizing information and communications technologies for effective disaster warning: Lessons from the 2004 tsunami. New media & Society, 7(6), 731-747.
44. Scarbrough, H. (2003) Knowledge management, HRM and the innovation process. International Journal of Manpower, 24(5), 501-516.
45. Schilderman, T. (2004). Adapting traditional shelter for disaster mitigation and reconstruction: Experiences with community-based approaches. Building Research & Information, 32(5), 414-426.
46. Shane, S., Lipton, E., & Drew, C. (2005, September 5). After failures, officials play blame game. New York Times, Sec. A, p. 1.
47. Shane, S., & Shanker, T. (2005, September 28). When storm hit, National Guard was deluged too. New York Times, Sec. A, p. 1.
48. Smith, W., & Dowell, J. (2000). A case study of co-ordinative decision-making in disaster management, Ergonomics, 43(8), 1153-1166.
49. Spalding, M. (2005, September 19). Viewpoint: Pulling together. BBC News. Retrieved October 12, 2005, from http://news.bbc.co.uk/1/hi/world/americas/ 4259434.stm
50. States News Service. (2005a, August 29). Responders urged not to respond to hurricane impact areas unless dispatched by state. Knight Ridder Newsarticle.
51. States News Service (2005b, September 11). Bush has failed to provide for common defense. Knight Ridder Newsarticle.
52. Strickland, L.S. (2004). The information shortcomings of 9/11. The Information Management Journal, 38(6), 35-43.
53. Swann, C. (2005, September 6). Accusations start to fly despite calls for restraint emergency management. Financial Times (London, England), p. 7.
54. Szulanski, G. (2003). Sticky Knowledge: Barriers to knowing in the firm. London: Sage Publications.
55. Thomas, J.B., Sussman, S.W., & Henderson, J.C. (2001). Understanding "strategic learning": Linking organizational learning, knowledge management and sense making. Organizational Science, 12(3), 331-345.
56. VandeHei, J., & Baker, P. (2005, September 2). Critics say Bush undercut New Orleans flood control. Washington Post, p. A16.
57. Vargas, E. (2005, September 9). FEMA Michael Brown removed from Katrina Relief [World News Tonight; Television broadcast]. New York: ABC News.
58. Watkins, M.D., & Bazerman, M.H. (2003). Predictable surprises: The disasters you should have seen coming. Harvard Business Review, 81(3), 72-80.
59. White, J., & Whoriskey, P. (2005, September 2). Planning, response are faulted. The Washington Post, p. A1.
60. Wikipedia contributors. (2005a). Hurricane preparedness for New Orleans. Wikipedia, The Free Encyclopedia. Retrieved December 4, 2006, from http://en.wikipedia.org/wiki/Hurricane_preparedness_for_New_Orleans
61. Wikipedia contributors. (2005b). Criticism of government response to Hurricane Katrina. Wikipedia, The Free Encyclopedia. Retrieved December 4, 2006, from http://en.wikipedia.org/wiki/ Criticism_of_government_response_to_Hurricane_Katrina
62. Wikipedia contributors. (2005c). Hurricane Katrina timeline. Wikipedia, The Free Encyclopedia. Retrieved December 4,2006, from http://en.wikipedia.org/ wiki/Timeline_of_Hurricane_Katrina
63. Williamson, E. (2005, September 7). Offers of aid immediate, but U.S. approval delayed for days. Washington Post, Sec. A, p. A1.
64. Wood, D. (2005, September 3). Red tape slowing much of military's response; Complete coverage of hurricane Katrina. Seattle Times, Sec. Rop Zone, p. A1.
65. Wright, R.W. (1997). Tangible integration versus intellectual codification skills: A comparison of learning processes in developing logic and memory semiconductors. In R. Sanchez and A. Heene (Eds.), Strategic Learning and Knowledge Management. Wiley: Chichester, England.
66. Zack, M.H. (1999). Managing codified knowledge. Sloan Management Review, 40(4), 45-58.