An analysis of employees’expectations satisfaction levels and turnover in the Hong Kong hotel industry

Tourism Recreation Research

Volumn 21, Issue 2, 1996, Pages 15-23

  Qu, Hailin ^a   Stanley, C S ^b  

^a SAN FRANCISCO STATE UNIVERSITY   (United States)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33847652312     PISSN: 02508281     EISSN: None     Source Type: Journal    
DOI: 10.1080/02508281.1996.11014771     Document Type: Article

References (13)

1. Pay Trend Survey Report. Hong Kong Institute of Personnel Management.
2. Cotton, John L. & Tuttle, Jeffrey M. 1986. "Employee turnover: a meta-analysis and review with implications for research", Academy of Management Review, 11: 55-70.
3. Fernsten, Jeffrey A. & Croffoot, Steven A. 1989. "Relationship of turnover and productivity to bottom-line profitability" in Mill, Robert Christies, Managing for Productivity in the Hospitality Industry, Van Nostrand Reinhold: 281-288.
4. Futrell, Charles M. & Parasuraman, A. 1984. ’The relationship of satisfaction and performance to salesforce turnover", Journal of Marketing, 4H (Fall): 33-40.
5. Gerhart, Barry 1990. "Voluntary turnover and alternative job opportunities", Journal of Applied Psychology, 75: 467-476.
6. Hogan, John J. 1992. ’Turnover and what to do about it", The Cornell Hotel and Restaurant Administration Quarterly, February: 40-45.
7. Jamal, Muhammad 1990. "Relationship of job stress and type-A behavior to employees’ job satisfaction, organizational commitment, psychosomatic health problems, and turnover motivation", Human Relations,43: 727-738.
8. Michaels, Charles E. & Spector, Paul E. 1982. "Causes of employee turnover: a test of the Mobley, Griffeth, Hand, and Miglino Model", Journal of Applied Psychology, 67: 53-59.
9. Mobley, W. H., Griffeth, R. W., Hand, H. H. & Miglino, B. M. (1979). "Review and conceptual analysis of the employee turnover process", Psychological Bulletin, 86: 493-522.
10. Nunnally, J.C. 1967. Psychometric Theory. New York: McGraw-Hall.
11. Ocampo, Rosa 1992. "Hotels in state of flux as workers keep coming and going", South China Morning Post, April 28, 1992.
12. Phillips, J. Douglas 1990. ’The price tag on turnover", Personnel Journal, December: 58-61.
13. Porter, Lyman W. & Steers, Richard M. 1973. "Organizational, work, and personal factors in employee turnover and absenteeism", Psychological Bulletin, 80: 151-176.