A conceptual framework to evaluate performance of non-profit social service organisations

International Journal of Technology Management

Volumn 37, Issue 1-2, 2007, Pages 147-161

  Medina Borja, Alexandra ^a   Triantis, Konstantinos ^b  

^a UNIVERSITY OF PUERTO RICO   (Puerto Rico)

^b Northern Virginia Graduate Center   (United States)

Author keywords

Effectiveness; Efficiency; Non profit social services; Outcomes; Performance measurement; Revenue generation and capacity creation; Service quality

Indexed keywords

CUSTOMER SATISFACTION; DATA REDUCTION; INFORMATION TECHNOLOGY; STRATEGIC PLANNING;

EFFECTIVENESS; NON-PROFIT SOCIAL SERVICES; OUTCOMES; PERFORMANCE MEASUREMENT; REVENUE GENERATION AND CAPACITY CREATION; SERVICE QUALITY;

INDUSTRIAL MANAGEMENT;

EID: 33847073443     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJTM.2007.011808     Document Type: Article

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