Use of patient flow analysis to improve patient visit efficiency by decreasing wait time in a primary care-based disease management programs for anticoagulation and chronic pain: A quality improvement study

BMC Health Services Research

Volumn 7, Issue , 2007, Pages

  Potisek, Nicholas M ^a,c   Malone, Robb M ^a,b,c   Shilliday, Betsy Bryant ^a,b,c   Ives, Timothy J ^a,b,c   Chelminski, Paul R ^a,c   DeWalt, Darren A ^a,c   Pignone, Michael P ^a,c  

^a UNIVERSITY OF NORTH CAROLINA SCHOOL OF MEDICINE   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

^c UNIVERSITY OF NORTH CAROLINA HOSPITALS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ANTICOAGULATION; ARTICLE; CHRONIC PAIN; DATA ANALYSIS; HEALTH CARE DELIVERY; HEALTH CARE FACILITY; HEALTH CARE QUALITY; HEALTH PROGRAM; HEALTH SERVICE; HUMAN; PATIENT FLOW ANALYSIS; PRIMARY MEDICAL CARE; TIME; ADULT; AGED; AMBULATORY CARE; CHRONIC DISEASE; DISEASE MANAGEMENT; EVALUATION STUDY; FEMALE; INTERNAL MEDICINE; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; OUTPATIENT DEPARTMENT; PRIMARY HEALTH CARE; PROCEDURES; STANDARDS; STATISTICS AND NUMERICAL DATA; TASK PERFORMANCE; TOTAL QUALITY MANAGEMENT; UNITED STATES; UNIVERSITY HOSPITAL; UTILIZATION;

ANTICOAGULANT AGENT;

ADULT; AGED; ANTICOAGULANTS; CHRONIC DISEASE; DISEASE MANAGEMENT; EFFICIENCY, ORGANIZATIONAL; FEMALE; HOSPITALS, UNIVERSITY; HUMANS; INTERNAL MEDICINE; MALE; MIDDLE AGED; NORTH CAROLINA; OFFICE VISITS; OUTPATIENT CLINICS, HOSPITAL; PRIMARY HEALTH CARE; PROCESS ASSESSMENT (HEALTH CARE); TIME AND MOTION STUDIES; TOTAL QUALITY MANAGEMENT;

EID: 33846683857     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-7-8     Document Type: Article

References (6)

1. Crossing the Quality Chasm:A New Health System for the 21st Century. Committee on Quality of Health Care in America, Washington, D.C.: National Academy Press 2001
2. Managing the clinic wait: an important quality of care challenge. KV Rondeau, J Nurs Care Qual 1998 13 11 20 9842171
3. Timeliness in ambulatory care treatment. An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities. KM Leddy DO Kaldenberg BW Becker, J Amb Care Manage 2003 26 2 138 149
4. Patient satisfaction with ambulatory healthcare services: waiting time and filling time. KH Dansky J Miles, Hosp Health Serv Admin 1997 42 2 165 177
5. Client flow analysis: a practical management technique for outpatient clinic settings. PF Lynam T Smith J Dwyer, Int J Qual Health Care 1994 6 2 179 186 7953216
6. Centers for Disease Control and Prevention. http://www.cdc.gov/ reproductivehealth/sata_pfa.htm