Change of heart: How a team of North Kirklees Primary Care Trust clinicians used performance management principles to improve coronary heart disease services

International Journal of Health Care Quality Assurance

Volumn 20, Issue 1, 2007, Pages 61-76

  Jackson, Sue ^a   Morgan, Gillian ^a  

^a North Kirklees Primary Care Trust   (United Kingdom)

Author keywords

Diseases; England; European Foundation for Quality Management; Heart; Primary care; Quality standards

Indexed keywords

CARDIOVASCULAR AGENT;

ARTICLE; CORONARY ARTERY DISEASE; HEALTH BEHAVIOR; HEALTH CARE QUALITY; HUMAN; NURSE; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PRIMARY PREVENTION; PROGRAM DEVELOPMENT; RISK FACTOR;

CARDIOVASCULAR AGENTS; CORONARY DISEASE; HEALTH BEHAVIOR; HUMANS; NURSES; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PRIMARY PREVENTION; PROGRAM DEVELOPMENT; PROGRAM EVALUATION; QUALITY ASSURANCE, HEALTH CARE; RISK FACTORS;

EID: 33846511267     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860710721231     Document Type: Article

References (9)

1. British Cardiac Society (1998), "Joint British recommendations on prevention of coronary heart disease in clinical practice", Heart, Vol. 80, pp. 1-29.
2. Commission for Healthcare Audit and Inspection (2004), Coronary Heart Disease in England: A Review of Progress towards National Standards, Commission for Healthcare Audit and Inspection, London.
3. Department of Health (2000), National Service Framework for Coronary Heart Disease, Department of Health, London.
4. European Foundation for Quality Management (EFQM) (2003), The EFQM Excellence Model: Public and Voluntary Sectors Version, EFQM, Brussels.
5. Jackson, S. (2001), The EFQM Excellence Model in Healthcare: A Practical Guide to Success, Kingsham Press, Peterborough.
6. Jackson, S., Hides, M. and Wild, J. (2005), The EFQM Excellence Model in Higher Education: Getting Started and Ensuring Added Value, Wize-up Publications.
7. Melan, E.H. (1998), "Implementing TQM: a contingency approach to intervention and change", International Journal of Quality Science, Vol. 3 No. 2, pp. 126-48.
8. North Kirklees Primary Care Trust (2003), Presenting the Picture of Health of North Kirklees, North Kirklees Annual Health Report, North Kirklees Primary Care Trust, Huddersfield.
9. Prochaska, J.O. and Diclemente, C.C. (1986), "Towards a comprehensive model of change", in Miller, W.R. and Heather, N. (Eds), Treating Addictive Behaviours: Processes of Change, Plenum, New York, NY.