Functionality and usability in design for eStatements in eBanking services

Interacting with Computers

Volumn 19, Issue 2, 2007, Pages 241-256

  Weir, Catherine ^a   McKay, Iain ^b   Jack, Mervyn ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b Graham Technology plc   (United Kingdom)

Author keywords

Adoption; Electronic statements; Internet Banking; Usability experiment; User interface design

Indexed keywords

CUSTOMER SATISFACTION; FINANCIAL DATA PROCESSING; INFORMATION RETRIEVAL; ONLINE SYSTEMS; SOFTWARE PROTOTYPING; USABILITY ENGINEERING; USER INTERFACES;

ELECTRONIC STATEMENTS; INTERNET BANKING; USABILITY EXPERIMENT; USER-INTERFACE DESIGN;

ELECTRONIC COMMERCE;

EID: 33846510483     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2006.08.010     Document Type: Article

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