Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in Beijing

Tsinghua Science and Technology

Volumn 11, Issue 6, 2006, Pages 667-674

  Yang, Song ^a   Zhu, Yan ^a  

^a TSINGHUA UNIVERSITY   (China)

Author keywords

Customer satisfaction; Household satisfaction; Housing industry; Housing market; Housing product

Indexed keywords

CUSTOMER SATISFACTION; MATHEMATICAL MODELS; PUBLIC POLICY;

HOUSEHOLD SATISFACTION; HOUSING INDUSTRY; HOUSING MARKET; HOUSING PRODUCT;

HOUSING;

EID: 33846353884     PISSN: 10070214     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1007-0214(06)70249-8     Document Type: Article

References (25)

1. Wang Yaping. Housing reform and its impacts on the urban poor in China. Housing Studies, 2000, 15(6): 845-864.
2. Roy R, Cochrane S P. Development of a customer focused strategy in speculative house building. Construction Management and Economics, 1999, 17(6): 777-787.
3. Yeung M C H, Ging L C, Ennew C T. Customer satisfaction and profitability: A reappraisal of the nature of the relationship. Journal of Targeting, 2002, 11(1): 24-33.
4. Cardozo R N. An experimental study of consumer effort, expectation, and satisfaction. Journal of Marketing Research, 1965, 2(3): 244-249.
5. LaTour S A, Peat N C. Conceptual and methodological issues in consumer satisfaction research. Advances in Consumer Research, 1979, 6(1): 431-437.
6. Westbrook R A. Intrapersonal affective influence on consumer satisfaction with products. Journal of Consumer Research, 1980, 7(1): 49-54.
7. Fornell C. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 1992, 56(1): 6-21.
8. Fornell C. Customer science. http://www.housingzone.com/ article/CA462721.htmltext=customer+science. Feb.1, 2002.
9. Howard J A, Sheth J N. The Theory of Buyer Behavior. New York: John Wiley and Sons, 1969.
10. Oliver R L, Gerald L. Effect of satisfaction and its antecedents on consumer preference and intention. Advances in Consumer Research, 1981, 8(1): 88-93.
11. Helson H. Adaptation-Level Theory. New York: Harper and Row, 1964.
12. Oliver R L. Whence consumer loyalty? Journal of Marketing, 1999, 63(4): 33-44.
13. Hunt K H. Overview and Future Research Direction in Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction. Cambridge, MA: Marketing Science Institute, 1977.
14. Engel J F, Blackwell R D. Consumer Behavior. Chicago: The Dryden Press, 1982.
15. Tse D K, Wilton P C. Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 1988, 25(2): 204-212.
16. Ma Sixin. Theoretical research on housing satisfaction index system and its calculation methodology[Dissertation]. Beijing: Tsinghua University, 2004. (in Chinese)
17. Jones T O, Sasser W E. Why satisfied customers defect. Harvard Business Review, 1995, 73(6): 88-101.
18. Fornell C, Johnson M D, Anderson E W, et al. The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing, 1996, 60(4): 7-18.
19. Gao Bo, Qu Baozhi. Exceed Customer Expectations. Beijing: Corporation Management Press, 1997. (in Chinese)
20. Algina J, Moulder B C. A note on estimating the Joreskog-Yang model for latent variable interaction using LISREL 8.3. Structural Equation Modeling, 2001, 8(1): 40-52.
21. Fornell C, Bookstein F L. Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 1982, 19(4): 440-452.
22. Kline R B. Principles and Practice of Structural Equation Modeling. New York: Guilford Press, 1998.
23. Qiu Haozheng. Principles and Practice of Structural Equation Modeling with LISREL. Taiwan, China: Yeh Yeh Book Gallery Ltd., 2003.
24. Joreskog K G. Factor analysis of ordinal variables: A comparison of three approaches. Multivariate Behavioral Research, 2001, 36(3): 347-387.
25. Wang Bangjun, Wang Xin, Shang Guangjuan. The linear structure relationship of CSI model and its demonstration. Journal of Aerial Standardization and Quality, 2004, 213(3): 12-15. (in Chinese)