Managing business relationships in e-services using business commitments

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2444, Issue , 2002, Pages 107-117

  Li, Haifei ^a   Jeng, Jun Jang ^a   Chang, Henry ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTIFICIAL INTELLIGENCE; COMPUTER SCIENCE; COMPUTERS;

BUSINESS ENTITIES; BUSINESS RELATIONSHIPS; INTERNAL RELATIONSHIPS; MONITOR AND CONTROL; PROCUREMENT CONTRACTS; SERVICE AGREEMENTS; SERVICE CONSUMERS; SERVICE PROVIDER;

DATA VISUALIZATION;

EID: 33845887811     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-46121-3_13     Document Type: Conference Paper

References (5)

1. Ludwig, H., Keller, A., Dan, A., and King R.: A Service Level Agreement Language for Electronic Services, Proceedings of the 4th International Workshop on Advanced Issues of E-Commerce and Web-based Information Systems (WECWIS 2002), Newport Beach, CA, (2002)
2. Dan, A., Dias, D. M., Kearney, R., Lau, T. C., Nguyen, T. N., Parr, F. N., Sachs, M. W., and Shaikh, H. H.: Business-to-business integration with tpaML and a business-to-business protocol framework, IBM Systems Journal Vol. 40, No. 1, (2001)
3. Kuno, H., “Surveying the E-Services Technical Landscape”, Proceedings of the Second International Workshop on Advance Issues of E-Commerce and Web-Based Information Systems (WECWIS 2000), Milpitas, CA, (2000)
4. Sturm, R., Morris, W., and Jander, M., “Foundations of Service Level Management,” SAMS publishing, Indianapolis, IN, (2000)
5. Kaplan, R. S., Norton, D. P., “The Balanced Scorecard: Translating Strategy into Action,” Harvard Business School Press, Boston, MA, (1996)