Virtual reference services and instruction: An assessment

Reference Librarian

Volumn 46, Issue 1, 2006, Pages 213-230

  Moyo, Lesley M ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Digital reference service assessment; E reference; Reference services instruction; Reference services pedagogy; Virtual reference service assessment; VRS instruction

Indexed keywords

EID: 33845792889     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v46n95_13     Document Type: Review

References (14)

1. Beck, Susan E. and Turner, Nancy B. (2001) 'On the fly BI: Reaching and teaching from the reference desk' Reference Librarian 72 (1): 83-96.
2. Campbell, Sandy and Fyfe, Debbie (2002) 'Teaching at the computer: Best practices for one-on-one instruction in reference' Feliciter 48(1): 26-28.
3. Coffman, Steve (2001) 'Distance education and virtual reference: Where are we headed?' Computers in Libraries 21(4): 20-24.
4. Green, Denise D. and Peach, Janice K. (2003) 'Assessment of reference instruction as a teaching and learning activity: An experiment at the University of Illinois-Springfield' College and Research Libraries News 64(4): 256-258.
5. Janes, Joseph and Hill, Chrystie (2002) 'Finger on the pulse: Librarians describe evolving reference practice in an increasingly digital world' Reference and User Services Quarterly 42 (1): 54-65.
6. Johnston, Patricia E. (2003) 'Digital reference as an instruction tool: Just in time and just enough' Searcher 11 (3): 31-33.
7. McCutcheon, Camille and Lambert, Nancy M. (2001) 'Tales untold: The connection between instruction and reference services.' Research Strategies. 18:203-214.
8. McClure, Charles R.; Lankes, R. David; Gross, Melissa; and Choltco-Devlin, B. (2002) Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. Syracuse, New York: Information Institute of Syracuse, School of Information Studies, Syracuse University.
9. Mercado, Heidi (1999) 'Library instruction and online database searching' Reference Services Review 27 (3): 259-265.
10. Penn State Virtual Reference Service: Annual Statistics. Penn State University Libraries. http://www.de2.psu.edu/faculty/saw4/vrs/stats/ (accessed 3/24/2004).
11. Ronan, Jana (2003) 'The reference interview online' Reference and User Services Quarterly 43 (1): 43-47.
12. Smyth, Joanne (2003) 'Virtual reference transcript analysis: A few models' Searcher 11 (3): 2-30.
13. Tenopir, Carol (1999) 'Electronic reference and reference librarians: A look through the 1990s' Reference Services Review 27 (3): 276-279.
14. Ware, Susan, Joseph Fennewald, Lesley Moyo, and Laura Probst (2003) 'Ask a Penn State librarian, live: Virtual reference service at Penn state' The Reference Librarian 79/80(2002/2003): 281-95.