Benchmarking librarian performance in chat reference

Reference Librarian

Volumn 46, Issue 1, 2006, Pages 5-19

  Hyde, Loree ^a   Tucker Raymond, Caleb ^b  

^a OREGON INSTITUTE OF TECHNOLOGY   (United States)

^b Multnomah County Library   (United States)

Author keywords

Assessment; Chat reference; Evaluation; Transcripts; Virtual reference

Indexed keywords

EID: 33845769295     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v46n95_02     Document Type: Article

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