Effective IT governance in healthcare organisations: A tale of two organisations

International Journal of Healthcare Technology and Management

Volumn 8, Issue 1-2, 2007, Pages 20-41

  Smaltz, Detlev H ^a   Carpenter, Randy ^b   Saltz, Joel ^a  

^a THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER   (United States)

^b HealthSound   (United States)

Author keywords

Case study; Domains of IT governance; IT governance; IT portfolio management office; IT programme management office; IT value delivery; Performance measurement; Resource management; Risk management; Strategic alignment

Indexed keywords

ARTICLE; CLINICAL EFFECTIVENESS; CLINICAL PRACTICE; CONCEPTUAL FRAMEWORK; DECISION MAKING; HEALTH CARE DELIVERY; HEALTH CARE ORGANIZATION; HEALTH CARE PLANNING; HEALTH CARE UTILIZATION; INFORMATION TECHNOLOGY; INVESTMENT; MEDICAL INFORMATION SYSTEM; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PERFORMANCE MEASUREMENT SYSTEM; RESOURCE MANAGEMENT; RISK MANAGEMENT;

EID: 33845750564     PISSN: 13682156     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJHTM.2007.012106     Document Type: Article

References (44)

1. Advisory Board (2004) 'Prioritizing IT Investments: Toward a Disciplined Approach Amid Heightened Competition for Capital', Report Number 11328, New York, NY: The Advisory Board Company.
2. Agarwal, R. and Sambamurthy, V. (2002) 'Principles and models for organizing the IT function', MIS Quarterly Executive, Vol. 1, No. 1, pp. 1-16.
3. Ahman, A., Teater, P., Bentley, T., Kuehn, L., Kumar, R., Thomas, A. and Mekhjian, H. (2002) 'Key attributes of a successful physician order entry system: implementation in a multi-hospital environment', Journal of the American Medical Informatics Association, Vol. 9, pp. 16-24.
4. Allen, B. and Boynton, A. (1991) 'Information architecture: in search of efficient flexibility', MIS Quarterly, Vol. 15, No. 4, December, pp.435-445.
5. Applegate, L. and Elam, J. (1992) 'New information systems leaders: a changing role in a changing world', MIS Quarterly, December 1992, pp.469-489.
6. Barton, D. and Wong, S. (2006) 'Improving board performance in emerging markets', McKinsey Quarterty, No. 1, pp.74-83.
7. Boynton, A. and Zmud, R. (1987) 'Information technology planning in the 1990's: directions for practice and research', MIS Quarter~y, Vol. 11, No. 1, pp.58-72.
8. Boynton, A., Jacobs, G. and Zmud, R. (1992) 'Whose responsibility is IT managemet?', Sloan Management Review, Vol. 33, No. 4, Summer, pp.32-38.
9. Brown, A. (1997) 'Examining the emergence of hybrid IS governance solutions: evidence from a single case site', Information Systems Research, Vol. 8, No. 1, pp.69-94.
10. Brown, A. and Grant, G. (2005) 'Framing the frameworks: a review of IT governance research', Communications of the Association for Information Systems, Vol. 15, pp.696-712.
11. Brown, A. and Magill, S. (1998) 'Reconceptualizing the context-design issue for the information systems function', Organisation Science, Vol. 9, No. 2, pp.176-194.
12. Brown, W. and Nasuti, F. (2005) 'Sarbanes-Oxley and enterprise security: IT governance - what it takes to get the job done', Security Management Practices, Vol. 14, No. 5, Nov-Dec, pp. 15-28.
13. Burson-Marsteller (2005) 'A Missing Competency: Boardroom IT Deficit', Strategic Brochure, Burson-Marsteller, http://www.burson-marsteller.com/ pdf/IT_Deficit_2005_Brochure.pdf, page last viewed August 15, 2006.
14. Brynjolfsson, E. (1993) 'The productivity paradox of information technology', Communications of the ACM, Vol. 36., No. 12, December.
15. Carpenter, R. (2005) 'IT governance', guest lecture, University of Alabama at Birmingham, January, 8.
16. Carr, N. (2003) 'IT doesn't matter', Harvard Business Review, Vol. 81, No. 5, pp.41-49, May.
17. Drucker, P. (1988) 'The coming of the new organisation', Harvard Business Review, Jan/Feb, pp.45-53.
18. Ein-Dor, P. and Segev, E. (1978) 'Organisational context and MIS structure: some empirical evidence', MIS Quarterly, Vol. 6, No. 3, pp.55-69.
19. Glaser, J. (2002) The Strategic Application of Information Technology in Healthcare Organisations, 2nd edn, San Francisco, CA: Jossey-Bass.
20. Hayes, F. (2004) 'Chaos is back', Computerworld, Vol. 38, No. 45, p.70.
21. HealthSouth, (2006) 'Mission Statement', http://www.healthsouth.com/ medinfo/home/app/frame?cntx=01abouths&1= leftnav.jsp,abouths_nav&2= article.jsp,indexbnr_ahs_mission,abouths_mission, page last viewed 15 March 2006.
22. IT Governance Institute (ITGI) (2005) Optimising Value Creation from IT Investments, Rolling Meadows, IL, pp.1-11.
23. IT Governance Institute (ITGI) (2006) Enterprise Value: Governance of IT Investments, Rolling Meadows, IL., pp. 1-32.
24. Jenkins, J. and Santos, R. (1982) 'Centralisation vs. decentralisation of data processing functions', Economics of Information Processing, Vol. 2, R. Goldberg and H. Lorin, (eds) New York: Wiley & Sons, pp.62-67.
25. King, J. (1983) 'Centralized vs. decentralized computing: organisational considerations and management options', Computing Surveys, Vol. 15, No. 4, December, pp.319-349.
26. Lainhart, J. (2000) 'Why IT governance is a top management issue', Journal of Corporate Accounting & Finance, Vol. 11, No. 5, July, pp.33-40.
27. Light, M., Rosser, B. and Hayward, S. (2005) 'Realizing the benefits of project and portfolio management', Gartner Research ID Number G00125673, Stamford, CT, 4 Jan, pp.1-31.
28. Lutchen, M. and Collins, A. (2005) 'IT governance in a healthcare setting: reinventing the healthcare industry', Journal of Healthcare Compliance, Vol. 7, No. 6, Nov-Dec, pp.27-30.
29. Mata, F.J., Fuerst, W.L. and Barney, J.B. (1995) 'Information technology and sustained competitive advantage: a resource-based analysis', MIS Quarterly, Vol. 19, No. 4, Dec, pp.487-505.
30. McFarland, W.F. (1984) 'Information technology changes the way you compete'. Harvard Business Review, Vol. 62, No. 3, pp.98-103.
31. Menning, W. and Carpenter, R. (2005) 'Who's minding the store? Effective IT governance', in D. Smaltz, J. Glaser, R. Skinner and R. Cunningham III (eds) The CEO-CIO Partnership: Harnessing the Value of IT, Chicago, IL: HIMSS Publications.
32. Nolan, R. and McFarland, F. (2005) 'Information technology and the board of directors', Harvard Business Review, Vol. 83, No. 10, Oct, pp.96-106.
33. Ohio State University Medical Center (OSUMC) (2006) 'Mission', http://medicalcenter.osu.edu/aboutus/mission/, page last viewed March 15, 2006.
34. Phillips, C. (2005) Architecting for Tomorrow, Columbus, OH: CIOhio, November 10.
35. Powell, T.C. and Dent-Micallef, A. (1997) 'Information technology as competitive advantage: the role of human, business and technology resources', Strategic Management Journal, Vol. 18, pp.375-405.
36. Project Management Institute (PMI) (2003) 'Project portfolio management basics', PM Knowledge Wire, March, pp. 1-2.
37. Rockart, J., Bullen, C. and Kogan, J. (1978) 'The management of distributed processing', CISR #39, WP# 1044-79, Cambridge, MA: Center for Information Systems Research, MIT.
38. Sambamurthy, V.and Zmud, R. (1992) 'Managing IT for success: the empowering business partnership', Financial Executives Research Foundation, pp.1-97.
39. Sambamurthy, V. and Zmud, R. (1994) 'IT management competency assessment: a tool for creating business value through IT', Financial Executives Research Foundation, pp. 1-79.
40. Sambamurthy, V. and Zmud, R. (1999) 'Arrangements for information technology governance: a theory of multiple contingencies', MIS Quarterly, Vol. 23, No. 2, pp.261-290, June.
41. Venkatraman, N. (1997) 'Beyond Outsourcing: Managing IT Resources as a Value Center', Sloan Management Review, Vol. 38, No. 3, pp.51-65.
42. Weill, P. and Ross, J. (2004) IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Boston, MA: Harvard Business School Press.
43. Williams, P. (2005) Optimising Value Creation from IT Investments, Rolling Meadows, IL, The IT Governance Institute.
44. Zmud, R., Boynton, A. and Jacobs, G. (1986) 'The information economy: a new perspective for effective information systems management', Database, Fall, pp. 17-23.