The design and analyses of customer relationship management using ARIS technique

International Journal of Management and Enterprise Development

Volumn 3, Issue 1-2, 2006, Pages 1-18

  Chang, Henry Ker Chang ^a   Hsiung, Chin ^b   Tsai, Ronlon ^a  

^a CHANG GUNG UNIVERSITY   (Taiwan)

^b Omexey Enterprise Co Ltd   (Taiwan)

Author keywords

Architecture of Integrated Information System (ARIS); Business Processes Reengineering (BPR); Customer Relationship Management (CRM); Electronic Commerce (EC); Enterprise Resources Planning (ERP)

Indexed keywords

EID: 33845694706     PISSN: 14684330     EISSN: 17418127     Source Type: Journal    
DOI: 10.1504/IJMED.2006.008239     Document Type: Article

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