Cultural competency: Providing quality care to diverse populations

Consultant Pharmacist

Volumn 21, Issue 12, 2006, Pages 988-995

  Betancourt, Joseph R ^a,b,c  

^a MASSACHUSETTS GENERAL HOSPITAL   (United States)

^b HARVARD MEDICAL SCHOOL   (United States)

^c NONE   (United States)

Author keywords

Adherence; Cross cultural; Cultural competence; Explanatory model

Indexed keywords

BLOOD PRESSURE; COMPETENCE; CULTURAL FACTOR; ENVIRONMENTAL FACTOR; ETHNIC GROUP; FEAR; HEALTH CARE QUALITY; HUMAN; HYPERTENSION; INTERPERSONAL COMMUNICATION; MODEL; PATIENT CARE; PATIENT COMPLIANCE; REVIEW; SOCIAL ASPECT;

EID: 33845613219     PISSN: 08885109     EISSN: None     Source Type: Journal    
DOI: 10.4140/TCP.n.2006.988     Document Type: Review

References (34)

1. Berger JT. Culture and ethnicity in clinical care. Arch Intern Med 1998;158:2085-90.
2. Betancourt JR, Green AR, Carrillo JE. Cultural competence in health care: emerging frameworks and practical approaches. The Commonwealth Fund. October 2002.
3. Gonzalez-Lee T, Simon HJ. Teaching Spanish and cross-cultural sensitivity to medical students. West J Med 1987;146:502-4
4. Paniagua FA. Assessing and treating culturally diverse clients: a practical guide. Thousand Oaks, CA: Sage Publications; 1994.
5. Carrillo JE, Green AR, Betancourt JR. Cross-cultural primary care: a patient-based approach. Ann Intern Med 1999;130:829-34.
6. Stewart M, Brown JB, Boon H et al. Evidence on patient-doctor communication. Cancer Prev Control 1999;3:25-30.
7. Commonwealth Fund Health Care Quality survey, 2001. http://www. cmwf.org/surveys. Accessed May 2006.
8. Seijo R. Language as a communication barrier in medical care for Latino patients. Hispanic J Behav Sci 1991;13:363.
9. Perez-Stable EJ, Napoles-Springer A, Miramontes JM. The effects of eth-nicity and language on medical outcomes of patients with hypertension or diabetes. Medical Care 1997;35:1212-9.
10. Erzinger S. Communication between Spanish-speaking patients and their doctors in medical encounters. Cult Med Psychiatry 1991;15:91.
11. Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press; 2001.
12. Institute of Medicine. Unequal treatment: confronting racial and ethnic disparities in health care. Washington, DC: National Academy Press; 2002.
13. Kleinman A, Eisenberg L, Good B. Culture, illness, and care: clinical lessons from anthropologic and cross-cultural research. Ann Intern Med 1978;88:251-8.
14. Pincus T, Esther R, DeWalt DA, Callahan LF. Social conditions and self management are more powerful determinants of health than access to care. Ann Intern Med 1998;129:406-11.
15. Green AR, Betancourt JR, Carrillo JE. The social history revisited: integrating social factors into cross-cultural medical education. Acad Med 2002;77:193-7.
16. Botelho RJ. A negotiation model for the doctor-patient relationship. Fam Pract 1992;9:210-8.
17. Katon W, Kleinman A. Doctor-patient negotiation and other social science strategies in patient care. In Eisenberg L, Kleinman A (eds). The relevance of social science for medicine. D. Reidel Publishing Company; 1980.
18. The Seventh Report of the Joint National Committee on Prevention, Detection, Evaluation, and Treatment of High Blood Pressure. http://www. nhlbi.nih.gov/guidelines/hypertension/. Accessed May 2006.
19. Luscher TF, Vetter H, Siegenthaler W, Vetter W. Compliance in hypertension: facts and concepts. J Hypertens Suppl 1985;3:S3-S9.
20. Clark LT. Improving compliance and increasing control of hypertension: needs of special hypertensive populations. Am Heart J 1991;121(2, pt 2):664-9.
21. Andrulis DP. Access to care is the centerpiece in the elimination of socioeconomic disparities in health. Ann Intern Med 1998;129:412-6.
22. Rost K, Carter W, Inui T. Introduction of information during the initial medical visit: consequences for patient follow-through with physician recommendations for medication. Soc Sci Med 1989;28:315-21.
23. Steckel SB, Swain MA. Contracting with patients to improve compliance. Hospitals 1977;51:81-4.
24. Quill TE. Partnerships in patient care. A contractual approach. Ann Intern Med 1983;98:228-34.
25. Stimson GV. Obeying doctor's orders: a view from the other side. Soc Sci Med 1974;8:97-104.
26. Sears CL, Charlson ME. The effectiveness of a consultation: compliance with initial recommendations. Am J Med 1983;74:870-6.
27. Harris R, Linn MW. Health beliefs, compliance, and control of diabetes mellitus. South Med J 1985;78:162-6.
28. McCaul KD, Glasgow RE, Schafer LC. Diabetes regimen behavior: predicting adherence. Med Care 1987;25:868-81.
29. Cromer BA, Steinberg K, Gardner L et al. Psychosocial determinants of compliance in adolescents with iron deficiency. Am J Dis Child 1989;43:55-8.
30. Falvo D, Tippy P. Communicating information to patients: patient satisfaction and adherence as associated with resident skill. J Fam Pract 1988;26:643-7.
31. Daltroy LH. Doctor-patient communication in rheumatological disorders. Baillieres Clin Rheumatol 1993;7:221-39.
32. Ong LM, de Haes JC, Hoos AM, Lammes FB. Doctor-patient communication: a review of the literature. Soc Sci Med 1995;40:903-18.
33. Stanton AL. Determinants of adherence to medical regimens by hypertensive patients. J Behav Med 1987;10:377-94.
34. Betancourt JR, Carrillo JE, Green AR. Hypertension in multicultural and minority populations: linking communication to compliance. Curr Hypertens Rep 1999;1:482-8.