메뉴 건너뛰기




Volumn 34, Issue 10, 2006, Pages 1207-1216

The effects of perceived risk on the word-of-mouth communication dyad

Author keywords

Advice giving; Financial; Psychological; Recommendation; Risk; Word of mouth

Indexed keywords


EID: 33751397101     PISSN: 03012212     EISSN: None     Source Type: Journal    
DOI: 10.2224/sbp.2006.34.10.1207     Document Type: Article
Times cited : (32)

References (23)
  • 1
    • 3242783096 scopus 로고
    • Difficulty of pre-purchase quality inspection: Conceptualization and measurement
    • Arnthorsson, A., Berry, W. E., & Urbany, J. E. (1991). Difficulty of pre-purchase quality inspection: Conceptualization and measurement. Advances in Consumer Research, 18, 217-224.
    • (1991) Advances in Consumer Research , vol.18 , pp. 217-224
    • Arnthorsson, A.1    Berry, W.E.2    Urbany, J.E.3
  • 2
    • 84990321336 scopus 로고    scopus 로고
    • Word-of-mouth processes within a services purchase decision context
    • Bansal, H. S., & Voyer, P. A. (2000). Word-of-mouth processes within a services purchase decision context. Journal of Service Research, 3 (2), 166-177.
    • (2000) Journal of Service Research , vol.3 , Issue.2 , pp. 166-177
    • Bansal, H.S.1    Voyer, P.A.2
  • 3
    • 0037779418 scopus 로고    scopus 로고
    • Risk taking in relationships: Differences in deciding for oneself versus for a friend
    • Beisswanger, A. H., Stone, E. R., Hupp, J. M., & Allgaier, L. (2003). Risk taking in relationships: Differences in deciding for oneself versus for a friend. Basic & Applied Social Psychology, 25 (2), 121-135.
    • (2003) Basic & Applied Social Psychology , vol.25 , Issue.2 , pp. 121-135
    • Beisswanger, A.H.1    Stone, E.R.2    Hupp, J.M.3    Allgaier, L.4
  • 4
    • 0000694646 scopus 로고
    • Perceived risk and its components: A model and empirical test
    • Bettman, J. R. (1973). Perceived risk and its components: A model and empirical test. Journal of Marketing Research, 10, 184-189.
    • (1973) Journal of Marketing Research , vol.10 , pp. 184-189
    • Bettman, J.R.1
  • 5
    • 0037294911 scopus 로고    scopus 로고
    • Inducing word-of-mouth by eliciting surprise - A pilot investigation
    • Derbaix, C., & Vanhamme, J. (2003). Inducing word-of-mouth by eliciting surprise - a pilot investigation. Journal of Economic Psychology, 24, 99-116.
    • (2003) Journal of Economic Psychology , vol.24 , pp. 99-116
    • Derbaix, C.1    Vanhamme, J.2
  • 6
    • 0034322419 scopus 로고    scopus 로고
    • The buzz on buzz
    • Dye, R. (2000). The buzz on buzz. Harvard Business Review, 78, 139-146.
    • (2000) Harvard Business Review , vol.78 , pp. 139-146
    • Dye, R.1
  • 7
    • 0008984453 scopus 로고
    • Measuring perceived rick: A replication and an application of equity theory
    • Evans, R. H. (1982). Measuring perceived rick: A replication and an application of equity theory. Advances in Consumer Research, 9, 550-555.
    • (1982) Advances in Consumer Research , vol.9 , pp. 550-555
    • Evans, R.H.1
  • 9
    • 84992831489 scopus 로고    scopus 로고
    • The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents
    • Harrison-Walker, L. J. (2001). The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents. Journal of Service Research, 4 (2), 60-75.
    • (2001) Journal of Service Research , vol.4 , Issue.2 , pp. 60-75
    • Harrison-Walker, L.J.1
  • 10
    • 2342475240 scopus 로고    scopus 로고
    • Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet?
    • Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet? Journal of Interactive Marketing, 18 (1), 38-52.
    • (2004) Journal of Interactive Marketing , vol.18 , Issue.1 , pp. 38-52
    • Hennig-Thurau, T.1    Gwinner, K.P.2    Walsh, G.3    Gremler, D.D.4
  • 11
    • 1442312895 scopus 로고    scopus 로고
    • Electronic word-of-mouth: Motives for and consequences of reading customer articulations on the internet
    • Hennig-Thurau, T., & Walsh, G. (2003). Electronic word-of-mouth: Motives for and consequences of reading customer articulations on the internet. International Journal of Electronic Commerce, 8 (2), 51-74.
    • (2003) International Journal of Electronic Commerce , vol.8 , Issue.2 , pp. 51-74
    • Hennig-Thurau, T.1    Walsh, G.2
  • 12
    • 0002804215 scopus 로고
    • Product familiarity and learning new information
    • Johnson, E. J., & Russo, J. E. (1984). Product familiarity and learning new information. Journal of Consumer Research, 11 (1), 542-550.
    • (1984) Journal of Consumer Research , vol.11 , Issue.1 , pp. 542-550
    • Johnson, E.J.1    Russo, J.E.2
  • 14
    • 12044259519 scopus 로고
    • Motivational factors in decision theories: The role of self-protection
    • Larrick, R. P. (1993). Motivational factors in decision theories: The role of self-protection. Psychological Bulletin, 113 (3), 440-450.
    • (1993) Psychological Bulletin , vol.113 , Issue.3 , pp. 440-450
    • Larrick, R.P.1
  • 15
    • 0037397782 scopus 로고    scopus 로고
    • A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations
    • McAlistera, D. T., & Erffmeyer, R. C. (2003). A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations. Journal of Business Research, 56, 341-351.
    • (2003) Journal of Business Research , vol.56 , pp. 341-351
    • McAlistera, D.T.1    Erffmeyer, R.C.2
  • 16
    • 84986018237 scopus 로고    scopus 로고
    • Consumer perceived risk: Conceptualisations and models
    • Mitchell, V. W. (1999), Consumer perceived risk: Conceptualisations and models. European Journal of Marketing, 33, 163-195.
    • (1999) European Journal of Marketing , vol.33 , pp. 163-195
    • Mitchell, V.W.1
  • 17
    • 0002441636 scopus 로고
    • A test of services marketing theory: Consumer information acquisition activities
    • Murray, K. B. (1991). A test of services marketing theory: Consumer information acquisition activities. Journal of Marketing, 55 (1), 10-25.
    • (1991) Journal of Marketing , vol.55 , Issue.1 , pp. 10-25
    • Murray, K.B.1
  • 18
    • 0002690288 scopus 로고
    • A comparative analysis of three consumer decisions strategies
    • Peter, J. P., & Tarpey, L. X. (1975). A comparative analysis of three consumer decisions strategies. Journal of Consumer Research, 1 (1), 29-37.
    • (1975) Journal of Consumer Research , vol.1 , Issue.1 , pp. 29-37
    • Peter, J.P.1    Tarpey, L.X.2
  • 19
    • 0001272559 scopus 로고
    • A model of consumer information search behavior for new automobiles
    • Punj, G. N., & Staelin, R. (1983), A model of consumer information search behavior for new automobiles, Journal of Consumer Research, 9 (4), 366-380.
    • (1983) Journal of Consumer Research , vol.9 , Issue.4 , pp. 366-380
    • Punj, G.N.1    Staelin, R.2
  • 21
    • 84909326167 scopus 로고
    • Word-of-mouth in low-risk innovations
    • Sheth, J. N. (1971). Word-of-mouth in low-risk innovations. Journal of Advertising Research, 11, 15-18.
    • (1971) Journal of Advertising Research , vol.11 , pp. 15-18
    • Sheth, J.N.1
  • 23
    • 23944453789 scopus 로고    scopus 로고
    • The effect of word of mouth on services switching
    • Wangenheim, F. V., & Bayón, T. (2004), The effect of word of mouth on services switching. European Journal of Marketing, 38, 1173-1185.
    • (2004) European Journal of Marketing , vol.38 , pp. 1173-1185
    • Wangenheim, F.V.1    Bayón, T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.