LibQual+™ in Lilliput: Assessment benefits for small academic libraries

Performance Measurement and Metrics

Volumn 7, Issue 3, 2006, Pages 193-204

  Harer, John B ^a  

^a EAST CAROLINA UNIVERSITY   (United States)

Author keywords

Academic libraries; Assessment; Customer satisfaction; Customer services quality; Strategic planning; Surveys

Indexed keywords

EID: 33751170917     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040610713156     Document Type: Article

References (6)

1. Association of Research Libraries/Texas A&M University (2003), LibQual+™ Spring Survey: Institution Results: Catawba College Library, Association of Research Libraries/Texas A&M University, Washington, DC.
2. Catawba College. Assessment, Planning and Budgeting Committee (2002), Handbook for Departmental Review and Assessment, Catawba College. Assessment, Planning and Budgeting Committee, Salisbury, NC.
3. Cook, C. and Heath, F. (2001), "Users perceptions of library service quality: A LibQual+™ qualitative study", Library Trends, Vol. 49 No. 4, pp. 548-84.
4. Dole, W. (2002), "LibQual+™ and the small academic library", Performance Measures and Metrics, Vol. 3 No. 2, pp. 85-95.
5. Kryllidou, M. and Crowe, W.J. (2001), "In search of new measures", Journal of Library Administration, Vol. 35 No. 4, pp. 19-24.
6. Thompson, B. (2000), "Representativeness versus response rate: It ain't the response rate!", in Cook, C. et al. (Eds), LibQual+ : A Total Market Survey: ALA Midwinter Workshop Reader, Association of Research Libraries, Washington, DC.