Consumer satisfaction with primary care provider choice and associated trust

BMC Health Services Research

Volumn 6, Issue , 2006, Pages

  Chu Weininger, Ming Ying L ^a   Balkrishnan, Rajesh ^b  

^a UNIVERSITY OF TEXAS   (United States)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CONSUMER; CONTROLLED STUDY; FEMALE; HEALTH CARE FACILITY; HEALTH INSURANCE; HEALTH PRACTITIONER; HEALTH SURVEY; HUMAN; MALE; MEDICAL PROFESSION; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; TRUST; CHRONIC DISEASE; DECISION MAKING; DOCTOR PATIENT RELATION; ECONOMICS; ETHNOLOGY; FAMILY SIZE; GENERAL PRACTICE; GENERAL PRACTITIONER; HEALTH CARE SURVEY; HUMAN RELATION; MIDDLE AGED; PSYCHOLOGY; STANDARDS; STATISTICS AND NUMERICAL DATA; UNITED STATES;

ADULT; AGED; CHOICE BEHAVIOR; CHRONIC DISEASE; FAMILY CHARACTERISTICS; FAMILY PRACTICE; FEMALE; HEALTH CARE SURVEYS; HUMANS; INSURANCE, PHYSICIAN SERVICES; INTERPERSONAL RELATIONS; MALE; MANAGED CARE PROGRAMS; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS, FAMILY; TRUST; UNITED STATES;

EID: 33751170009     PISSN: 14726963     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-6-139     Document Type: Article

References (54)

1. Mechanic D, Schlesinger M: The impact of managed care on patients' trust in medical care and their physicians. JAMA 1996, 275:1693-1697.
2. Annas GJ: Patients' Rights in Managed Care - Exit, Voice, and Choice. New Engl J Med 1997, 337:210-215.
3. Ginzberg E, Ostow M: Managed care: A look back and a look ahead. New Engl J Med 1997, 336:1018-1020.
4. Buchanan A: Trust in managed care organizations. Kennedy Inst Ethics J 2000, 10:189-212.
5. Thom DH, Hall MA, Dawlson LG: Measuring patients' trust in physicians when assessing quality of care. Health Aff 2004, 23:124-132.
6. Hall MA, Camacho F, Dugan E, Balkrishnan R: Trust in the medical profession: Conceptual and measurement issues. Health Serv Res 2002, 37:1419-1439.
7. Hall MA, Dugan E, Zheng BY, Mishra AK: Trust in physicians and medical institutions: what is it, can it be measured, and does it matter? Milbank Q 2001, 79:613-639.
8. Piette JD, Heisler M, Krein S, Kerr EA: The role of patient-physician trust in moderating medication nonadherence due to cost pressures. Arch Intern Med 2005, 165:1749-1755.
9. Thom DH, Ribisl KM, Stewart AL, Luke DA, and the Stanford Trust Study Physicians: Further validation and reliability testing of the trust in physician scale. Med Care 1999, 37:510-517.
10. Hall MA: Law, medicine, and trust. Stanford Law Rev 2002, 55:463-527.
11. Mechanic D, Woods A: Images of medicine and doctors: challenges to trust. In Produced and directed by University of Virginia, Clinical Engineering, Audio-visual Services Charlottesville, VA: University of Virginia. Videocassette; 1996.
12. Boehm FH: Building trust. Fam Pract News 2003, 33:12.
13. Lichtstein DM, Materson BJ, Spicer DW: Reducing the risk of malpractice claims. Hosp Pract 1999, 34:69.
14. Thom DH: Physician behaviors that predict patient trust. J Fam Pract 2001, 50:323-8.
15. Ahern MM, Hendryx MS: Social capital and trust in providers. Soc Sci Med 2003, 57:1195-203.
16. O'Malley KJ, Haidet PM, Sharf B, Coilins TC, Tranh A, Johnson ML, Wray NP: Trust in physician, facility, and system: qualitative differences between ethnic groups. J Gen Intern Med 2003, 18(Suppl 1):184.
17. Runy LA, Towne J, Hoppszallern S, Solovy A: Consumer confusion. Hosp Health Netw 2003, 77:28-30, 32,34,36,38.
18. Pearson SD, Raeke LH: Patients' trust in physicians: many theories, few measures, and little data. J Gen Intern Med 2000, 15:509-513.
19. Bornstein BH, Marcus D, Cassidy W: Choosing a doctor: an exploratory study of factors influencing patients' choice of a primary care doctor. J Eval Clin Pract 2000, 6:255-262.
20. Wholey DR, Sommer AR: The effect of preferences, choices, and markets, and managed care on satisfaction with choice and trust. 2001. Working paper
21. Mainous AG, Baker R, Love MM, Gray DP, Gill JM: Continuity of care and trust in one's physician: evidence from primary care in the United States and the United Kingdom. Fam Med 2001, 33:22-27.
22. Kao AC, Green DC, Davis NA, Koplan JP, Cleary PD: Patient's trust in their physicians: effects of choice, continuity, and payment method. J Gen Intern Med 1998, 13:681-686.
23. Coulter A: Patients' views of the good doctor: doctors have to earn patients' trust. BMJ 2002, 325:668-669.
24. Mechanic D, Meyer S: Concepts of trust in patients with serious illness focused on physician interpersonal and technical competence. Evid Based Nurs 2001, 4:95.
25. Pereira AG, Pearson SD: Patient attitudes toward physician financial incentives. Arch Intern Med 2001, 161:1313-1317.
26. Haas JS, Phillips KA, Baker LC, Sonneborn D, McCulloch CE: Is the prevalence of gatekeeping in a community associated with individual trust in medical care. Med Care 2003, 41:660-668.
27. Miller TE, Sage WM: Disclosing physician financial incentives. JAMA 1999, 281:1424-1430.
28. American Academy of Orthopaedic Surgeons: Your guide to managed care. 2000 [http://orthoinfo.aaos.orbrochurthr_report.cfm?Thread_ID= 31&topcategory=About%20Orthopaedics&searentry=your%20guide%20to].
29. Hsu J, Schmittdiel J, Krupat E, Stein T, Thom D, Bruce F, Selbey J: Patient choice: A random controlled trial of provider selection. J Gen Intern Med 2003, 18:319-325.
30. Bernstein AB, Gauthier AK: Choices in health care: what are they and what are they worth? Med Care Res Rev 1999, 56(suppl 1):5-23.
31. Schauffler HH, Mordavsky JK: Consumer reports in health care: do they make a difference? Annu Rev Public Health 2001, 22:69-89.
32. Booske BC, Sainfort F, Hundt AS: Eliciting consumer preferences for health plans. Health Serv Res 1999, 34:839-854.
33. Bodenheimer T: The HMO backlash: Righteous or reactionary? New Engl J Med 1996, 335:1601-1604.
34. Bodenheimer T, Sullivan K: How large employers are shaping the health care marketplace. (Second of two parts). New Engl J Med 1998, 338:1084-1087.
35. Harrington C: Health care costs on the rise: how companies are coping. 2003 [http://www.findarticles.com/p/articles/mi_m6280/is_5_195/ai_101942349].
36. Robinson JC: Renewed emphasis on consumer cost sharing in health insurance benefit design. Health Affairs Web Exclusive 21:W139-W154. March 20, 2002
37. Chu-Weininger MYL: Consumer satisfaction with primary care provider choice and associated trust. In UMI ProQuest Digital Dissertations (UMI Microform AAT3178685) University of Texas Health Science Center at Houston, School of Public Health; 2005.
38. Balkrishnan R, Dugan E, Camacho FT, Hall M: Trust and satisfaction with physicians, insurers, and the medical profession. Med Care 2003, 41:1058-1064.
39. Oldendick RW, Bishop GF, Sorenson SB, Tuchfarber AJ: A comparison of the Kish and last birthday methods of respondent selection in telephone surveys. J Official Stat 1988, 4:307-318.
40. NCHS: Resident Population Estimates of the United States by Sex, Race, and Hispanic Origin: April 1, 1990 to July 1, 1999. 2000 [http://www.census.gov/ population/estimates/nation/intfile3-1.txt].
41. NCHS: Education attainment in the United States. 2000 [http://www.census.gov/prod/2000pubs/p20-528.pdf].
42. Belinfante A: Telephone subscribership in the United States (data through November 1999). 2000 [http://www.fcc.gov/Bureaus/Common_Carrier/Reports/FCC- State_Link/IAD/subs1199.pdf].
43. Hall MA, Zheng BY, Dugan E, Camacho F, Kidd KE, Mishra A, Balkrishnan R: Measuring patients' trust in their primary care providers. Med Care Res Rev 2002, 59:293-318.
44. Zheng B, Hall MA, Dugan E, Kidd KE, Levine D: Development of a scale to measure patients' trust in health insurers. Health Serv Res 2002, 37:187-202.
45. Mertler CA, Vannatta RA: Advanced and multivariate statistical methods: Practical application and interpretation 2nd edition. Los Angeles, CA: Pyrczak; 2002.
46. Dowd B, Feldman R: Premium elasticities of health plan choice. Inquiry 1994, 31:439-444.
47. Mechanic D, Ettel T, Davis D: Choosing among health insurance options: a study of new employees. Inquiry 1990, 27:14-23.
48. Hurley RE, Strunk BC, White JS: The puzzling popularity of the PPO. Health Aff 2004, 23:56-68.
49. Safran DG, Montgomery JE, Chang H, Murphy J, Rogers WH: Switching doctors: predictors of voluntary disenrollment form a primary physician's practice. J Fam Pract 2001, 30:130-136.
50. Mainous AG III, Baker B, Love MM, Gray DP, Gill JM: Continuity of care and trust in one's physician: evidence from primary care in the United States and United Kingdom. Fam Med 2001, 33:22-27.
51. LaVeist TA, Nuru-Jeter A: Is doctor-patient race concordance associated with greater satisfaction with care? J Health Soc Bhr 2002, 43:296-306.
52. Robinson JC: Hospital tiers in health insurance: balancing consumer choice with financial incentives. Health Aff Web Exclusive W:135-146. Mar 19, 2003
53. Beaulieu ND: Quality information and consumer health plan choice. J Health Econ 2002, 21:43-63.
54. HCFO: The informed patient: do consumers have the tools to make healthcare decisions? Health Care and Finance Organization e-newsletter 2006 [http://newsmanager.commpartners.com/ahhcfo/issues/2006-08-14/index.html].