Ten steps to get more business value from knowledge management

Strategy and Leadership

Volumn 34, Issue 6, 2006, Pages 11-16

  Denning, Stephen ^a  

^a Department of Knowledge Management and Organizational Storytelling ^*

Author keywords

Communities; Incentives (psychology); Knowledge management; Narratives; Organizational change

Indexed keywords

EID: 33750723804     PISSN: 10878572     EISSN: None     Source Type: Journal    
DOI: 10.1108/10878570610711224     Document Type: Article

References (11)

1. www.eiu.com/site_info.asp?info_name=eiu_Cisco_Foresight_2020
2. Drucker, P.F., Post-capitalist Society, HarperCollins Publishing, New York, NY, 1993. www.creatingthe21stcentury.org/JSB14-k-sticky-leaky.html
3. www.creatingthe21stcentury.org/JSB14-k-sticky-leaky.html
4. An exception would be where knowledge became the organizational strategy, as in the case of the World Bank.
5. Common sense might suggest that self-interest would push people to want better knowledge. But while the desire for better knowledge is evident within a discipline or community of practice, it is less so between disciplines or areas of expertise. Putting in place arrangements that will facilitate sharing within the discipline is usually an important step in KM. But this should not blind us to the reality that, when it comes to learning from different disciplines, the interest in learning is not always evident.
6. www.stevedenning.com/stategy_knowledge_sharing.html
7. Denning, S., The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative, Jossey-Bass, 2005, Ch. 3.
8. "Building a knowledge culture", presentation by Raj Datta, February 21, 2006.
9. www.stevedenning.com/communities_knowledge_management.html
10. Haas, M.R. & Hansen, M.T., "When using knowledge can hurt performance: The value of organizational capabilities in a management consulting company", Strategic Management Journal, Vol. 26 No. 1, 2005, 1-24.
11. Klein, G., Sources of Power: How People Make Decisions, MIT Press, Cambridge, 1998.