Designing government portal navigation around citizens' needs

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4084 LNCS, Issue , 2006, Pages 162-173

  Klaassen, Rob ^a   Karreman, Joyce ^a   Van Der Geest, Thea ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTATIONAL COMPLEXITY; COMPUTER SCIENCE; DATA ACQUISITION; DECISION MAKING; INFORMATION ANALYSIS; SERVERS;

GOVERNMENT PORTAL SITES; LABELING SYSTEMS; SEARCH SYSTEMS;

NAVIGATION SYSTEMS;

EID: 33749998120     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/11823100_15     Document Type: Conference Paper

References (14)

1. European Union (2005, november) Ministerial Declaration on E-government: Transforming public services. Retrieved February 14, 2006, from http://www.egov2005conference.gov.uk/proceedings/.
2. Beyond e-Government. Report for the UK Cabinet Office. Maclean (VA): Booz Allen Hamilton.
3. West, D.M. (2004). E-Government and the Transformation of Service Delivery and Citizen Attitudes. Public Administration Review 64, (1). 15-27
4. Sacco, G.M. (2005). Guided Interactive Information Access for E-Citizens. In: M.A. Wimmer, R. Traunmller, Å. Grönlund, K.V. Andersen (Eds.). Electronic Government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005. Proceedings. Lecture Notes on Computer Science 3591. 261-268.
5. Thomas, J.C., & Streib, G. (2003). The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government. Journal of public administration: research and theory 13, (1), 83-102.
6. Klaassen, R.F. (2004). Voorlichtingskundig Ontwerpen: De Totstandkoming van Postbus 51-Campagnes [Public Information Design: The Development of Postbus 51 Public Information Campaigns]. Assen, The Netherlands: Van Gorcum Publishers.
7. Van der Geest, Th. (2004). Tax to the max: Designing Web Services for Ordinary People. Document Design 12, (2). 213-218
8. Deursen, A. van, Dijk, J. van, & Ebbers, W. Why e-Government Usage Lags Behind: Explaining the Gap Between Potential and Actual Usage of Electronic Public Services in The Netherlands (in press).
9. Tatnall, A. (2005). Web portals : the new gateways to Internet information and services. Hershey (PA). Idea Group.
10. Rosenfeld, L., & Morville, P. (2002). Information architecture for the World Wide Web. Beijing: O'Reilly.
11. Albers, M.J. (2004). Communication of Complex Information; User goals and Information Needs for Dynamic Web Information. Mahwah (NJ): Lawrence Erlbaum Associates, Publishers.
12. Choo, C.W., Detlor, B. & Tornbull, D. (2000) Web work : information seeking and knowledge work on the World Wide Web. Information science and knowledge management; vol. 1. Dordrecht, The Netherlands: Kluwer Academic Publishers.
13. Burger, J., Cardie, C., Chaudhri, V., Gaizauskas, R., Harabagiu, S., Israel, D., Jacquemin, C., Lin, C.-Y., Maiorano, S., Miller, G., Moldovan, D., Ogden, B., Prager, J., Riloff, E., Singhal, A., Shrihari, R., Strzalkowski, T., Voorhees, E. and Weishedel, R. (2000), Issues, tasks, and program structures to roadmap research in question & answering (q&a), NIST DUC Vision and Roadmap Documents.
14. Lin, J., Quan, D., Sinha, V., Bakshi, K., Huynh, D., Katz, B., and Karger, D. R. (2003), What makes a good answer? the role of context in question answering, Proceedings of the Ninth IFIP TC13 International Conference on Human-Computer Interaction, Zurich, Switzerland.