Language and technology literacy barriers to accessing government services

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2739, Issue , 2003, Pages 37-42

  Barnard, Etienne ^a   Cloete, Laurens ^b   Patel, Hina ^b  

^a UNIVERSITY OF PRETORIA   (South Africa)

^b DSI CSIR Nanotechnology Innovation Centre   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTATIONAL LINGUISTICS; DEVELOPING COUNTRIES; GOVERNMENT DATA PROCESSING;

CULTURAL BACKGROUNDS; DEVELOPING WORLD; ELECTRONIC GOVERNMENT; ELECTRONIC SERVICES; FIELD EXPERIMENT; GOVERNMENT SERVICES; INDIVIDUAL CHARACTERISTICS; TECHNOLOGY DEVELOPMENT;

ENGINEERING EDUCATION;

EID: 33749993318     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/10929179_6     Document Type: Article

References (9)

1. enago OSP (Open Service Platform), http://www.ikv.de/content/Produkte/osp_e.htm
2. Richard Heeks, "eGovernment in Africa: Promise and Practice", Institute for Development Policy and management, University of Manchester, UK, iGovernment Working Paper Series, Paper No. 13, 2002.
3. Mike Jensen, "Information and Communication Technologies (ICTs) in Africa - A Status Report", Presented to third task force meeting, UN ICT Task Force, 30 September 2002.
4. "Language use and language interaction in South Africa", Final report on a national sociolinguistic survey, PANSALB, Pretoria, March 2001.
5. http://www.pansalb.org.za/
6. Living Standards Measure, The South African Advertising Research Foundation, http://www.saarf.co.za/
7. South African Department of Labour, http://www.labour.gov.za/
8. Dey, Anind, Lara Catledge, Gregory D. Abowd and Colin Potts. "Developing Voice-only Applications in the Absence of Speech Recognition Technology," GVU Center, Georgia Institute of Technology, Technical Report, GIT-GVU-97-06, February 1997.
9. Jakob Nielsen and Robert L. Mack, eds. "Usability Inspection Methods", John Wiley & Sons, New York, NY, 1994.