메뉴 건너뛰기




Volumn 16, Issue 6, 2006, Pages 605-612

Using client satisfaction to improve case management services for the elderly

Author keywords

Client satisfaction scale; Instrument construction; Scale development

Indexed keywords


EID: 33749819098     PISSN: 10497315     EISSN: 15527581     Source Type: Journal    
DOI: 10.1177/1087057106289360     Document Type: Article
Times cited : (20)

References (37)
  • 1
    • 0039415653 scopus 로고    scopus 로고
    • Race and life satisfaction in the middle class
    • Beatty, P., & Tuch, S. A. (1997). Race and life satisfaction in the middle class. Sociological Spectrum 17, 71 - 90.
    • (1997) Sociological Spectrum , vol.17 , pp. 71-90
    • Beatty, P.1    Tuch, S.A.2
  • 2
    • 0347973105 scopus 로고
    • Conventional wisdom on measurement: A structural equation perspective
    • Bollen, K., & Lennox, R. (1991). Conventional wisdom on measurement: A structural equation perspective. Psychological Bulletin 110, 305 - 314.
    • (1991) Psychological Bulletin , vol.110 , pp. 305-314
    • Bollen, K.1    Lennox, R.2
  • 4
    • 0000468286 scopus 로고    scopus 로고
    • Structural equation modeling analysis with small samples using partial least squares
    • R. H. Hole (Ed.), Thousand Oaks, CA: Sage.
    • Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small samples using partial least squares. In R. H. Hole (Ed.), Statistical strategies for small sample research (pp. 307 - 341). Thousand Oaks, CA: Sage.
    • (1999) Statistical Strategies for Small Sample Research , pp. 307-341
    • Chin, W.W.1    Newsted, P.R.2
  • 5
    • 0034799265 scopus 로고    scopus 로고
    • Measuring resident satisfaction in residential aged care
    • Chou, S. C., Boldy, D. P., & Lee, A. H. (2001). Measuring resident satisfaction in residential aged care. The Gerontologist 41, 623 - 631.
    • (2001) The Gerontologist , vol.41 , pp. 623-631
    • Chou, S.C.1    Boldy, D.P.2    Lee, A.H.3
  • 7
    • 84970694132 scopus 로고
    • Problems in the measurement of latent variables in structural equations casual models
    • Cohen, P., Cohen, J., Teresi, J., Marchi, M., & Velez, C. N. (1990). Problems in the measurement of latent variables in structural equations casual models. Applied Psychological Measurement 14, 183 - 196.
    • (1990) Applied Psychological Measurement , vol.14 , pp. 183-196
    • Cohen, P.1    Cohen, J.2    Teresi, J.3    Marchi, M.4    Velez, C.N.5
  • 8
    • 0029532551 scopus 로고
    • On the tale of gold standard for life satisfaction
    • Cummins, R. A. (1995). On the tale of gold standard for life satisfaction. Social Indicators Research, 35, 179 - 200.
    • (1995) Social Indicators Research , vol.35 , pp. 179-200
    • Cummins, R.A.1
  • 9
    • 0001300969 scopus 로고    scopus 로고
    • The domains of life satisfaction: An attempt to order chaos
    • Cummins, R. A. (1996). The domains of life satisfaction: An attempt to order chaos. Social Indicators Research, 38, 303 - 328.
    • (1996) Social Indicators Research , vol.38 , pp. 303-328
    • Cummins, R.A.1
  • 10
    • 0021419897 scopus 로고
    • Subjective well-being
    • Diener, E. (1984). Subjective well-being. Psychological Bulletin, 95, 542 - 575.
    • (1984) Psychological Bulletin , vol.95 , pp. 542-575
    • Diener, E.1
  • 11
    • 23044534851 scopus 로고    scopus 로고
    • Looking up and down: Weighting good and bad information in life satisfaction judgments
    • Diener, E., Lucas, R., Oishi, S., & Suh, E. M. (2002). Looking up and down: Weighting good and bad information in life satisfaction judgments. Personality and Social Psychology Bulletin, 28, 437 - 445.
    • (2002) Personality and Social Psychology Bulletin , vol.28 , pp. 437-445
    • Diener, E.1    Lucas, R.2    Oishi, S.3    Suh, E.M.4
  • 12
    • 84937328290 scopus 로고    scopus 로고
    • Positivity and the construction of life satisfaction judgments: Global happiness is not the sum of its parts
    • Diener, E., Napa Scollon, C. N., Oishi, S., Dzokoto, V., & Suh, E. M. (2000). Positivity and the construction of life satisfaction judgments: Global happiness is not the sum of its parts. Journal of Happiness Studies, 1, 159 - 176.
    • (2000) Journal of Happiness Studies , vol.1 , pp. 159-176
    • Diener, E.1    Napa Scollon, C.N.2    Oishi, S.3    Dzokoto, V.4    Suh, E.M.5
  • 13
    • 21344487714 scopus 로고
    • Cost control through quality improvement: The new challenge for psychology
    • Eckert, P. A. (1994). Cost control through quality improvement: The new challenge for psychology. Professional Psychology: Research and Practice, 25, 3 - 8.
    • (1994) Professional Psychology: Research and Practice , vol.25 , pp. 3-8
    • Eckert, P.A.1
  • 14
    • 0030915795 scopus 로고    scopus 로고
    • Factor analysis, causal indicators and quality of life
    • Fayers, P. M., & Hand, D. J. (1997). Factor analysis, causal indicators and quality of life. Quality of Life Research, 6, 139 - 150.
    • (1997) Quality of Life Research , vol.6 , pp. 139-150
    • Fayers, P.M.1    Hand, D.J.2
  • 16
    • 0016823810 scopus 로고
    • Mini-Mental State: A practical method for grading the cognitive state of patients for the clinician
    • Folstein, M. F., Folstein, S. E., & McHugh, P. R. (1975). Mini-Mental State: A practical method for grading the cognitive state of patients for the clinician. Journal of Psychiatric Research, 12, 189-198.
    • (1975) Journal of Psychiatric Research , vol.12 , pp. 189-198
    • Folstein, M.F.1    Folstein, S.E.2    McHugh, P.R.3
  • 18
    • 0037319995 scopus 로고    scopus 로고
    • Counting importance: The case of life satisfaction and relative domain importance
    • Hsieh, C. M. (2003). Counting importance: The case of life satisfaction and relative domain importance. Social Indicators Research, 61, 227 - 240.
    • (2003) Social Indicators Research , vol.61 , pp. 227-240
    • Hsieh, C.M.1
  • 19
    • 8744266070 scopus 로고    scopus 로고
    • To weight or not to weight: The role of domain importance in quality of life measurement
    • Hsieh, C. M. (2004). To weight or not to weight: The role of domain importance in quality of life measurement. Social Indicators Research, 68, 163 - 174.
    • (2004) Social Indicators Research , vol.68 , pp. 163-174
    • Hsieh, C.M.1
  • 20
    • 33749821393 scopus 로고    scopus 로고
    • Measuring client satisfaction among older adults and families
    • B. Berkman (Ed.), New York: Oxford University Press.
    • Hsieh, C. M., & Essex, E. (2006). Measuring client satisfaction among older adults and families. In B. Berkman (Ed.), Handbook of social work in health and aging (pp. 1009-1017). New York: Oxford University Press.
    • (2006) Handbook of Social Work in Health and Aging , pp. 1009-1017
    • Hsieh, C.M.1    Essex, E.2
  • 21
    • 84925912489 scopus 로고
    • Value priorities, life satisfaction, and political dissatisfaction among Western publics
    • Inglehart, R. (1978). Value priorities, life satisfaction, and political dissatisfaction among Western publics. Comparative Studies in Sociology, 1, 173 - 202.
    • (1978) Comparative Studies in Sociology , vol.1 , pp. 173-202
    • Inglehart, R.1
  • 22
    • 0031155169 scopus 로고    scopus 로고
    • Client satisfaction data and quality improvement in managed mental health care organizations
    • Ingram, B. L., & Chung, R. S. (1997). Client satisfaction data and quality improvement in managed mental health care organizations. Health Care Management Review, 22, 40 - 52.
    • (1997) Health Care Management Review , vol.22 , pp. 40-52
    • Ingram, B.L.1    Chung, R.S.2
  • 23
    • 0028900362 scopus 로고
    • Building an empirically based outcomes information system for managed mental health care
    • Kane, R. J., Bartlett, J., & Potthoff, S. (1995). Building an empirically based outcomes information system for managed mental health care. Psychiatric Services, 46, 459 - 461.
    • (1995) Psychiatric Services , vol.46 , pp. 459-461
    • Kane, R.J.1    Bartlett, J.2    Potthoff, S.3
  • 24
    • 0026694038 scopus 로고
    • Personal and environmental influences on nursing home satisfaction
    • Kruzich, J. M., Clinton, J. F., & Kelber, S. T. (1992). Personal and environmental influences on nursing home satisfaction. The Gerontologist, 32, 342 - 350.
    • (1992) The Gerontologist , vol.32 , pp. 342-350
    • Kruzich, J.M.1    Clinton, J.F.2    Kelber, S.T.3
  • 25
    • 84935437761 scopus 로고
    • Perceptions of well-being by metropolitan and nonmetropolitan populations in the United States
    • Mookherjee, H. N. (1992). Perceptions of well-being by metropolitan and nonmetropolitan populations in the United States. Journal of Social Psychology, 132, 513 - 524.
    • (1992) Journal of Social Psychology , vol.132 , pp. 513-524
    • Mookherjee, H.N.1
  • 26
    • 0020876671 scopus 로고
    • Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire
    • Nguyen, T. D., Attkisson, C. C., & Stegner, B. L. (1983). Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire. Evaluation and Program Planning, 16, 109 - 118.
    • (1983) Evaluation and Program Planning , vol.16 , pp. 109-118
    • Nguyen, T.D.1    Attkisson, C.C.2    Stegner, B.L.3
  • 27
    • 0035434150 scopus 로고    scopus 로고
    • Re-examining the general positivity model of subjective well-being: The discrepancy between specific and global domain satisfaction
    • Oishi, S., & Diener, E. (2001). Re-examining the general positivity model of subjective well-being: The discrepancy between specific and global domain satisfaction. Journal of Personality, 69, 641 - 666.
    • (2001) Journal of Personality , vol.69 , pp. 641-666
    • Oishi, S.1    Diener, E.2
  • 28
    • 84926274081 scopus 로고
    • A scale for the measurement of consumer satisfaction with social services
    • Reid, P. H., & Gundlach, J. H. (1983). A scale for the measurement of consumer satisfaction with social services. Journal of Social Service Research, 7, 37 - 54.
    • (1983) Journal of Social Service Research , vol.7 , pp. 37-54
    • Reid, P.H.1    Gundlach, J.H.2
  • 29
    • 33749843501 scopus 로고    scopus 로고
    • Case management for gerontological social workers
    • R. L. Schneider, N. P. Kropf, & A. J. Kisor (Eds.), 2nd ed., pp. Belmont, CA: Wadsworth.
    • Robinson, M. M. (2000). Case management for gerontological social workers. In R. L. Schneider, N. P. Kropf, & A. J. Kisor (Eds.), Gerontological social work (2nd ed., pp. 136 - 164). Belmont, CA: Wadsworth.
    • (2000) Gerontological Social Work , pp. 136-164
    • Robinson, M.M.1
  • 32
    • 0000741017 scopus 로고
    • The Italian version of the Service Satisfaction Scale (SSS-30) adapted for communitybased psychiatric patients: Development, factor analysis and application
    • Ruggeri, M., & Greenfield, T. K. (1995). The Italian version of the Service Satisfaction Scale (SSS-30) adapted for communitybased psychiatric patients: Development, factor analysis and application. Evaluation and Program Planning, 18, 191 - 202.
    • (1995) Evaluation and Program Planning , vol.18 , pp. 191-202
    • Ruggeri, M.1    Greenfield, T.K.2
  • 33
    • 0027033709 scopus 로고
    • The interpretation of life experience and well-being: The sample case of relocation
    • Ryff, C. D., & Essex, M. J. (1992). The interpretation of life experience and well-being: The sample case of relocation. Psychology and Aging, 7, 507 - 517.
    • (1992) Psychology and Aging , vol.7 , pp. 507-517
    • Ryff, C.D.1    Essex, M.J.2
  • 34
    • 0003079545 scopus 로고
    • Service quality and profits: Can you have your cake and eat it too?
    • Schneider, B. (1991). Service quality and profits: Can you have your cake and eat it too? Human Resource Planning, 14, 151 - 157.
    • (1991) Human Resource Planning , vol.14 , pp. 151-157
    • Schneider, B.1
  • 36
    • 0035681073 scopus 로고    scopus 로고
    • Why are we weighting? the role of importance ratings in quality of life measurement
    • Trauer, T., & Mackinnon, A. (2001). Why are we weighting? The role of importance ratings in quality of life measurement. Quality of Life Research, 10, 579 - 585.
    • (2001) Quality of Life Research , vol.10 , pp. 579-585
    • Trauer, T.1    MacKinnon, A.2
  • 37
    • 33749837436 scopus 로고
    • Case management
    • G. L. Maddox (Ed.), New York: Springer.
    • White, M. (1986). Case management. In G. L. Maddox (Ed.), The encyclopedia of aging (pp. 92 - 96). New York: Springer.
    • (1986) The Encyclopedia of Aging , pp. 92-96
    • White, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.