Reasoning about attitudes of complaining customers

Knowledge-Based Systems

Volumn 19, Issue 7, 2006, Pages 592-615

  Galitsky, Boris ^a  

^a UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

BDI model; CRM; Customer complaints; Reasoning about mental attitudes

Indexed keywords

BDI MODEL; CUSTOMER COMPLAINTS; REASONING ABOUT MENTAL ATTITUDES;

FORMAL LOGIC; LEARNING SYSTEMS; MATHEMATICAL MODELS;

KNOWLEDGE ENGINEERING;

EID: 33749670416     PISSN: 09507051     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.knosys.2006.03.006     Document Type: Article

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