The appropriate role of dispute resolution in building trust online

Artificial Intelligence and Law

Volumn 13, Issue 2, 2006, Pages 193-205

  Rule, Colin ^a   Friedberg, Larry ^a  

^a eBaycom   (United States)

Author keywords

Dispute; E commerce; eBay; ODR; Resolution; Trust

Indexed keywords

DISPUTES; EBAY; ONLINE DISPUTE RESOLUTION (ODR); TRUST;

EDUCATION; INDUSTRIAL RELATIONS; MARKETING; ONLINE SYSTEMS; PROJECT MANAGEMENT;

ELECTRONIC COMMERCE;

EID: 33749656241     PISSN: 09248463     EISSN: 15728382     Source Type: Journal    
DOI: 10.1007/s10506-006-9011-3     Document Type: Conference Paper

References (6)

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2. Fukuyama, F. (1995) Trust: The Social Virtues and the Creation of Prosperity. Free Press Paperbacks, Simon & Schuster.
3. Katsh, E. (2006). Online Dispute Resolution: Some Implications for the Emergence of Law in Cyberspace. Lex Electronica, vol. 10, no. 3, Hiver/Winter 2006 http://www.lex-electronica.org/articles/v10-3/katsh.htm. Last visited 1/30/06.
4. Odams de Zylva, M. (2001). Trusted e-marketplaces: The Commercial Imperative. Presented at e-Marketplaces: New Challenges for Enterprise Policy, Competition and Standardisation, Brussels, 23-24 April 2001. http://www.citdr.org/gsdl/collect/onlinedi/index/assoc/HASH016b.dir/doc.pdf. Last visited 1/30/06.
5. Pichler, R. (2000). Trust and Reliance - Enforcement and Compliance: Enhancing Consumer Confidence in The Electronic Marketplace. May, 2000. http://www.law.stanford.edu/library/special/rufus.thesis.pdf. Last visited 1/30/06.
6. Stein, T. (2003). Lack of Trust Threatens Online-Commerce Success. Optimize Magazine, March 2003, Issue 17. http://www.optimizemag.com/issue/017/ trust.htm. Last visited 1/30/06.