Performance excellence: A QFD approach

International Journal of Quality and Reliability Management

Volumn 20, Issue 1, 2003, Pages 123-133

  Walden, Jim ^a  

^a BOEING COMPANY   (United States)

Author keywords

Awards; Performance measurement; Quality; Quality function deployment

Indexed keywords

EID: 33749627625     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710310453854     Document Type: Article

References (8)

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2. Evans, J. and Lindsay, W. (1996), The Management and Control of Quality, West Publishing Co., Cincinnati, OH.
3. Mears, P. (1995), Quality Improvement Tools and Techniques, McGraw-Hill, New York, NY.
4. Nishi, M. (n.d.), Customer Focus Process Owner, Boeing A&M-Southern California, Long Beach, CA.
5. NIST (2001), "Results of 1990-1999 Baldrige Award recipients ten-year common stock comparison", April, available at: www.nist.gov/public_affairs/releases/stockstudy.htm
6. Pyzdek, T. and Berger, R. (1992), Quality Engineering Handbook, ASQ Press, Milwaukee, WI.
7. Roose, J. and Baker, N. (1999), "Proven criteria back state's management award", Pacific Business News, 20 August, available at: http://pacific.bizjournals.com/pacific/stories/1999/08/23/ smallb1.html (PBN 20 August).
8. Technicomp Inc. (1989), Quality Function Deployment Application Guide, Technicomp, Cleveland, OH.