Automated assistance for human factors analysis in complex systems

Ergonomics

Volumn 49, Issue 12-13, 2006, Pages 1265-1287

  Gregoriades, A ^a   Sutcliffe, A G ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Functional allocation; Human performance; Socio technical systems design; Workload assessment

Indexed keywords

FUNCTIONAL ALLOCATION; SOCIO-TECHNICAL SYSTEMS DESIGN; WORKLOAD ASSESSMENT;

COMMAND AND CONTROL SYSTEMS; MILITARY APPLICATIONS; PERFORMANCE;

HUMAN ENGINEERING;

ARMY; ARTICLE; AUTOMATION; CASE STUDY; COMMUNICATION SKILL; COMPUTER ANALYSIS; COMPUTER PROGRAM; DECISION MAKING; ERGONOMICS; FUNCTIONAL ASSESSMENT; HUMAN; HUMAN FACTORS RESEARCH; SYSTEM ANALYSIS; TASK PERFORMANCE; WORKLOAD;

AUTOMATION; COGNITION; COMMUNICATION; COMPUTER SIMULATION; HUMAN ENGINEERING; HUMANS; MAN-MACHINE SYSTEMS; MANAGEMENT INFORMATION SYSTEMS; MILITARY PERSONNEL; MODELS, PSYCHOLOGICAL; PSYCHOMOTOR PERFORMANCE; SHIPS; TASK PERFORMANCE AND ANALYSIS; UNITED STATES; WAR; WORKLOAD;

EID: 33749368357     PISSN: 00140139     EISSN: 13665847     Source Type: Journal    
DOI: 10.1080/00140130600612721     Document Type: Article

References (66)

1. Backs, R. and Ryan, A.(1992) Multimodal measures of mental workload during dual-task performance: Energetic demands of cognitive processes. In Proceedings: Human Factors Society 36th Annual Meeting. (pp. 1413-1417). Santa Monica CA: Human Factors Society.
2. Bailey, R.(1982) Human Performance Engineering: A Guide for System Designers. Englewood Cliffs NJ: Prentice Hall.
3. Baron, S. and Corker, K.(1989) Engineering based approaches to human performance modelling. In Applications of Human Performance Modelling to System Design. (pp. 203-218). New York: Plenum Press.
4. Brookings, J. and Wilson, G. and Swain, C. (1996) Psychological responses to changes in workload during simulated air traffic control Biological Psychology, 42, pp. 361-377.
5. Bunt, H.(1989) Information dialogues as communicative actions in relation to partner modelling and information processing. In The Structure of Multi-Modal Discourse. Amsterdam: North Holland.
6. Chubb, G. and Laughery, K. and Pritsker, A.(1987) Simulating manned systems. In Handbook of Human Factors. New York: John Wiley.
7. Clark, H.(1996) Using Language. Cambridge: Cambridge University Press.
8. Cook, C. and Corbridge, C.(2000). Function allocation: Optimising the automation boundary. Proceedings: IEE One-day Seminar on Systems Dependency on Humans LondonFebruary162000. In [pp. 3/1-3/6].
9. Cook, C. and Corbridge, C. and Morgan, C. and Turpin, E.(1999). Investigating methods of dynamic function allocation for naval command and control. Proceedings: International Conference on Human Interfaces in Control Rooms, Cockpits and Command Centres In [pp.].
10. Cooper, R. and Osselton, J. and Shaw, J.(1980) EEG Technology. London: Butterworths.
11. Endsley, M. and Kaber, D. (1999) Level of automation effects on performance, situation awareness and workload in a dynamic control task Ergonomics, 42, pp. 462-492.
12. Entin, E. and MacMillan, J. and Serfaty, D.(1998). Analysis of organizational processes in adaptive command and control architectures. Proceedings: IEEE International Conference on Systems, Man and Cybernetics In [pp.].
13. Grosz, B. and Sidner, C. (1986) Attention, intentions, and the structure of discourse Journal of the ACL, 2, pp. 175-204.
14. Hanakawa, N. and Matsumoto, K. and Torji, K.(2002). A communication workload estimation model based on the relationships among shared works for software development projects. Proceedings: APSEC, 9th Asia Pacific Software Engineering Conference In [pp.].
15. Hart, S. and Staveland, L.(1988) Development of a NASA-TLX (Task Load Index): Results of empirical and theoretical research. In Human Mental Workload. (pp. 139-183). Amsterdam: North-Holland.
16. Hart, S. and Wickens, C.(1990) Manprint: An Approach to Systems Integration. New York: Van Nostrand Reinhold.
17. Heino, A. and van der Molen, H. and Wilde, G.(1990) Risk-homeostatic processes in car following behaviour: Electrodermal responses and verbal risk estimates as indicators of the perceived level of risk during a car-driving task. In. University of Groningen. Report VK 90-22, Traffic Research Centre
18. Hill, S. and Plamondon, B. and Wierwille, W. and Lysaght, R. and Dick, A. and Bittner, A., Jr.(1987) Analytic techniques for the assessment of operator workload. In Proceedings of the 31st Annual Meeting of the Human Factors Society. (pp. 368-372). Santa Monica CA: Human Factors Society.
19. Hollnagel, E.(1993) Human Reliability Analysis: Context and Control. London: Academic Press.
20. Hollnagel, E.(1998) Cognitive Reliability and Error Analysis Method: CREAM. Oxford: Elsevier.
21. Hollnagel, E. and Bye, A. (2000) Principles for modelling function allocation International Journal of Human-Computer Studies, 52, pp. 253-265.
22. Jex, H.(1988) Measuring mental workload: Problems, progress and promises. In Human Mental Workload. (pp. 5-39). Amsterdam: North-Holland.
23. Jung, H. and Jung, H. (2001) Establishment of overall workload assessment technique for various tasks and workplaces International Journal of Industrial Ergonomics, 28, pp. 341-353.
24. Kahneman, D.(1973) Attention and Effort. Englewood Cliffs NJ: Prentice Hall.
25. Knowles, W. (1963) Operator loading tasks Human Factors, 5, pp. 155-161.
26. Kramer, A.(1991) Physiological metrics of mental workload: A review of recent progress. In Multiple-Task Performance. (pp. 279-328). Washington DC: Taylor & Francis.
27. Lam, W. and McDermid, J. and Vickers, A.(1997). Ten steps towards systematic requirements reuse. Proceedings: ISRE '97: 3rd IEEE International Symposium on Requirements Engineering AnnapolisMDJanuary6-101997. In [pp. 6-15].
28. Laughery, R.(1999). Using discrete event simulation to model human performance in complex systems. Proceedings: 31st Conference on Winter Simulation: Simulation, a Bridge to the Future PhoenixAZ. In [pp. 815-820].
29. Leveson, N.(1995) Safeware: System safety and Computers. Reading MA: Addison Wesley.
30. Liu, L. and Yu, E. and Mylopoulos, J.(2003). Security and privacy requirements analysis within a social setting. Proceedings: IEEE Joint International Conference on Requirements Engineering. In [pp. 151-161].
31. Manning, C. and Mills, S. and Fox, C. and Pfleiderer, E. and Mogilka, H.(2002) Using air traffic control taskload measures and communication events to predict subjective workload. In. Washington DC: US Department of Transportation. Technical Report
32. Mavin, M. and Maiden, N.(2003). Determining socio-technical systems requirements: Experiences with generating and walking through scenarios. Proceedings: 11th International Requirements Engineering Conference In [pp. 213-222].
33. Megaw, E.(2005) The definition and measurement of mental workload. In Evaluation of Human Work, 3rd edn. (pp. 525-551). London: Taylor & Francis.
34. Meshkati, N. and Hancock, P. and Rahimi, M. and Dawes, S.(1995) Techniques in mental workload assessment. In Evaluation of Human Work, 2nd edn. London: Taylor & Francis.
35. Moray, N.(1979) Mental Workload: Its Theory and Measurements. New York: Plenum.
36. Mulder, G.(1980) The heart of mental effort. In. University of Groningen. PhD thesis
37. North, R. and Riley, V.(1989) W/INDEX: A predictive model of operator workload. In Applications of Human Performance Modelling to System Design. (pp. 81-90). New York: Plenum Press.
38. Ntuen, C. and Park, E. and Strickland, D. and Watson, A.(1996). A fuzzy model for workload assessment in complex task situations. Proceedings: 3rd Annual Symposium on Human Interaction with Complex Systems HICS '96 DaytonOHAugust1996. In [pp. 101-107].
39. O'Donnell, R. and Eggemeier, F.(1986) Workload assessment methodology. In Handbook of Perception and Human Performance 2. New York: John Wiley. Chapter 42
40. Parks, D. and Boucek, G.(1989) TLAP: A method for time line analysis and workload prediction. In Applications of Human Performance Modelling to System Design. (pp. 47-64). New York: Plenum Press.
41. Perrow, C.(1999) Normal Accidents: Living with High-Risk Technologies. Princeton: Princeton University Press.
42. Rasker, P. and Post, W. and Schraagen, J. (2000) Effects of two types of intra-team feedback on developing a shared mental model in command and control teams Ergonomics, 43, pp. 1167-1189.
43. Rasmussen, J.(1986) Information Processing in Human Computer Interaction: An Approach to Cognitive Engineering. Amsterdam: North-Holland.
44. Reason, J.(1990) Human Error. Cambridge: Cambridge University Press.
45. Reason, J.(2000) Managing the Risks of Organizational Accidents. Aldershot: Ashgate.
46. Reid, G. and Nygren, T.(1988) The subjective workload analysis technique. In Human Mental Workload. Amsterdam: North-Holland.
47. Rouse, W. and Edwards, S. and Hammer, J. (1993) Modelling the dynamics of mental workload and human performance in complex systems IEEE Transactions on Systems, Man and Cybernetics, 23, pp. 1662-1671.
48. Sarno and Wickens, C.(1992). Predictive workload models and multiple task performance. Human Factors Society 36th Annual Meeting. In [pp. 12-16].
49. Sheridan, T. (2000) Function allocation: Algorithm, alchemy or apostasy? International Journal of Human-Computer Studies, 52, pp. 203-216.
50. Stanton, N. and Stewart, R. and Harris, D. and (2006) Distributed situation awareness in dynamic systems: Theoretical development and application of an ergonomics methodology Ergonomics, 49, pp. 1288-1311.
51. Stein, E.(1985) Air traffic controller workload: An examination of workload probe. In. Washington DC: US Department of Transportation. Technical Report DOT/FAA/CT-TN84/24
52. Strasser, H.(1977) Physiological measures of workload correlations between physiological parameters and operational pereformance. In Proceedings: Methods to Assess Workload. Cologne AGARD-CP-216\ (A8-1-1A8-8)
53. Sutcliffe, A.(2002) The Domain Theory: Patterns for Knowledge and Software Reuse. Mahwah NJ: Lawrence Erlbaum Associates.
54. Sutcliffe, A.(2003) Mapping the design space for Socio-cognitive task design. In Handbook of Cognitive Task Design. (pp. 549-575). Mahwah NJ: Lawrence Erlbaum Associates.
55. Sutcliffe, A. and Minocha, S.(1999) Linking business modelling to socio-technical system design. In Proceedings: CAiSE99, Advanced Information System Engineering. (pp. 73-87). Berlin: Springer-Verlag.
56. Sutcliffe, A. and Maiden, N. and Minocha, S. and Manuel, D. (1998) Supporting scenario-based requirements engineering IEEE Transactions on Software Engineering, 24, pp. 1072-1088.
57. van Boxtel, A. and Jessurun, M. (1993) Amplitude and bilateral coherency of facial and jaw-elevator EMG activity as an index of effort during a two-choice serial reaction task Psychophysiology, 30, pp. 589-604.
58. Wetteland, C. and Miller, J. and French, J. and O'Brien, K. and Spooner, D.(2000). The human simulation: Resolving manning issues onboard DD21. Proceedings: Simulation Conference OrlandoFLDecember2000. In [pp. 1402-1406].
59. Wickens, C. (2002) Multiple resources and performance prediction Theoretical Issues in Ergonomics Science, 3, pp. 150-177.
60. Wickens, C. and Holland, J.(2000) Engineering, Psychology and Human Performance. London: Prentice Hall.
61. Wierwille, W.(1988) Important remaining issues in mental workload estimation. In Human Mental Workload. Amsterdam: North-Holland.
62. Wilson, G. and Eggemeier, F.(1991) Psychophysiological assessment of workload in multi-task environments. In Multiple-Task Performance. (pp. 329-360). London: Taylor & Francis.
63. Winograd, T. and Flores, F.(1986) Understanding Computers and Cognition: A New Foundation for Design. Reading MA: Addison Wesley.
64. Woods, D. and Patterson, E. and Roth, E. (2002) Can we ever escape from data overload? A cognitive system diagnosis Cognitive Technology and Work, 4, pp. 22-36.
65. Xie, B. and Salvendry, G. (2000) Review and reappraisal of modelling and predicting mental workload in single and multi-task environments Work and Stress, 14, pp. 74-99.
66. Yu, E.(1994) Modelling strategic relationships for process reengineering. In. University of Toronto. Technical Report DKBS-TR-94-6