-
1
-
-
0036463885
-
Litigation: A threat to obstetric practice?
-
Clark K (2002) Litigation: a threat to obstetric practice? J Law Med 9: 303-22
-
(2002)
J Law Med
, vol.9
, pp. 303-322
-
-
Clark, K.1
-
2
-
-
0035921314
-
What to say if you made a mistake
-
Crane M (2001) What to say if you made a mistake. Med Econ 78: 26-8, 33
-
(2001)
Med Econ
, vol.78
, pp. 33
-
-
Crane, M.1
-
5
-
-
85039335760
-
Written complaints about hospital and community services by service area, England, 2003-04
-
Department of Health DH, London
-
Department of Health (2004b) Written complaints about hospital and community services by service area, England, 2003-04. DH, London http://www.performance.doh.gov.uk/hospitalactivity/data_requests/ download/nhs_complaints/complaint_04_summary.xls
-
(2004)
-
-
-
6
-
-
19844365125
-
-
Health Service Ombudsman for England HMSO, London
-
Health Service Ombudsman for England (2003) Annual Report 2002-3. HMSO, London
-
(2003)
Annual Report 2002-3
-
-
-
7
-
-
85039338921
-
-
Information & Statistics Division of NHS Scotland
-
Information & Statistics Division of NHS Scotland (2005a) NHS Scotland complaints by service area. http://www.isdscotland.org/isd/ files/Service_area_by_organisation_0405.xls
-
(2005)
NHS Scotland Complaints By Service Area
-
-
-
9
-
-
33749184734
-
Proactive disclosure: Could Sorry Works! Work over here?
-
Limb M (2005) Proactive disclosure: could Sorry Works! Work over here? Healthcare Risk Report, 12: 12-13
-
(2005)
Healthcare Risk Report
, vol.12
, pp. 12-13
-
-
Limb, M.1
-
10
-
-
33749173734
-
Being open - Communicating patient safety incidents with patients and their carers
-
National Patient Safety Agency
-
National Patient Safety Agency (2005) Being open - communicating patient safety incidents with patients and their carers. http://www.npsa.nhs.uk/ health/resources/beingopen
-
(2005)
-
-
-
11
-
-
85039341702
-
-
Office of National Statistics
-
Office of National Statistics (2005) Birth Statistics 2004. http://www.statistics.gov.uk/pdfdir/birthstats1205.pdf
-
(2005)
Birth Statistics 2004
-
-
-
12
-
-
1942457362
-
Learning from malpractice claims about negligent, adverse events in primary care in the United States
-
Phillips RL, Bartholomew LA, Dovey SM et al (2004) Learning from malpractice claims about negligent, adverse events in primary care in the United States. Qual Saf Health Care 13: 121-6
-
(2004)
Qual Saf Health Care
, vol.13
, pp. 121-126
-
-
Phillips, R.L.1
Bartholomew, L.A.2
Dovey, S.M.3
-
13
-
-
84858578488
-
Making things better? A report on reform of the NHS complaints procedure in England
-
Parliamentary and Health Service Ombudsman for England
-
Parliamentary and Health Service Ombudsman for England (2005) Making things better? A report on reform of the NHS complaints procedure in England. http://www.ombudsman.org.uk/improving_services/ special_reports/hsc/nhs_complaints/comp_c2.html#2.3
-
(2005)
-
-
-
14
-
-
33749181165
-
Who's complaining now?
-
Remmers A (2002) Who's complaining now? MIDIRS Midwifery Digest 12: 412-414
-
(2002)
MIDIRS Midwifery Digest
, vol.12
, pp. 412-414
-
-
Remmers, A.1
-
15
-
-
33749184733
-
Complaints and forgiveness: The healing process
-
Robinson J (2005) Complaints and forgiveness: the healing process. British Journal of Midwifery 13: 243
-
(2005)
British Journal of Midwifery
, vol.13
, pp. 243
-
-
Robinson, J.1
-
16
-
-
33749159708
-
Everybody's business: Managing midwifery complaints
-
Sidgewick C (2006) Everybody's business: managing midwifery complaints. British Journal of Midwifery 14: 70-71
-
(2006)
British Journal of Midwifery
, vol.14
, pp. 70-71
-
-
Sidgewick, C.1
-
17
-
-
0034156957
-
Litigation and defensive clinical practice: Quantifying the problem
-
Symon A (2000) Litigation and defensive clinical practice: quantifying the problem. Midwifery 16: 8-14
-
(2000)
Midwifery
, vol.16
, pp. 8-14
-
-
Symon, A.1
-
19
-
-
33749187729
-
Tearing down the image of professional infallibility
-
Tingle J (2005) Tearing down the image of professional infallibility. Healthcare Risk Report 12: 10-11
-
(2005)
Healthcare Risk Report
, vol.12
, pp. 10-11
-
-
Tingle, J.1
-
20
-
-
16544393149
-
Litigation and the medical indemnity crisis
-
Travers R (2004) Litigation and the medical indemnity crisis. J Law Med 12: 178-87
-
(2004)
J Law Med
, vol.12
, pp. 178-187
-
-
Travers, R.1
-
21
-
-
0024024799
-
Litigation and complaints procedures: Objectives, effectiveness and alternatives
-
Whelan C (1988) Litigation and complaints procedures: objectives, effectiveness and alternatives. J Med Ethics 14: 70-76
-
(1988)
J Med Ethics
, vol.14
, pp. 70-76
-
-
Whelan, C.1
-
22
-
-
33749159594
-
Conflicts and tensions in the role of NHS complaints managers
-
Xanthos C (2005) Conflicts and tensions in the role of NHS complaints managers. Healthcare Risk Report 11: 14-15
-
(2005)
Healthcare Risk Report
, vol.11
, pp. 14-15
-
-
Xanthos, C.1
|