Incorporating fuzzy theory and DEA into performance evaluation: The case of Taiwan's International Hotels

WSEAS Transactions on Systems

Volumn 5, Issue 11, 2006, Pages 2666-2671

  Shen, Ching Cheng ^a   Hsieh, Kun Lin ^b  

^a NATIONAL KAOHSIUNG UNIVERSITY OF HOSPITALITY AND TOURISM   (Taiwan)

^b NATIONAL TAITUNG UNIVERSITY   (Taiwan)

Author keywords

Data envelope analysis (DEA); Multiple objective linear functional programming (MOLFP); Performance analysis

Indexed keywords

COMPETITION; EVALUATION; FUZZY SETS; HOTELS; LINEAR PROGRAMMING; PERFORMANCE;

DATA ENVELOPE ANALYSIS (DEA); FUZZY THEORY; MULTIPLE OBJECTIVE LINEAR FUNCTIONAL PROGRAMMING (MOLFP); PERFORMANCE ANALYSIS;

INDUSTRIAL ECONOMICS;

EID: 33749040915     PISSN: 11092777     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (24)

1. Anderson, R. I., Fok, R. and Scott. J. (2000). Hotel industry efficiency: An advanced linear programming examination. American Business Review, 19(1), 40-48.
2. Avkiran, N.K. (1999). Productivity Analysis in the Services Sector with Data Envelopment Analysis. Avkiran Publ., Camira, Queensland.
3. Chang, Z., & Huang, C. (2001). The managerial efficiency of international hotels in Taipei area. Recreation Management Journal, 1(1), 27-45.
4. Charnes, A., Cooper, W. W., & Rhodes, E. (1978). Measuring the efficiency of decision making unit. European Journal of Operational Research, 2, 429-444.
5. Cheng, M. (2000). Services quality and managerial efficient of international hotels: International hotels in Taipei area. Unpublished thesis, Graduate Institute of Management Science, Ming Chuan University, Taiwan.
6. Chiang, C., & Tzeng, G. (2000). A new efficiency measure for DEA: Efficiency achievement measure established on fuzzy multiple objectives programming. Journal of Management (Taiwan), 17(2), 369-388.
7. Coelli, T. J., Rao, D. S., Prasada, & Battese, G. E. (1998). An introduction to efficiency and Productivity Analysis. Boston: Kluwer Academic Publishers.
8. Emrouznejad, A (2001). See Bibliography at "Ali Emrouznejad's DEA HomePage", Warwick Business School, Coventry CV4 7AL, UK.
9. Emrouznejad, A., & Podinovski, V. (2004). Data envelopment analysis and performance management, Warwick print, Coventry, UK. Available for free download from http://www.deazone.com/books/index.htm
10. Farrell, M. J. (1957). The measurement of productive efficiency. Journal of Royal Statistical Society, 8, 11-14.
11. Johns, N., Howcroft, B. and Drake, L. (1997). The use of data envelopment analysis to monitor hotel productivity. Progress in Tourism and Hospitality Research, 3(2), 119-127.
12. Lovell, C.A.K., & Kumbhakar, S. C. (2000). Stochastic frontier analysis. Cambridge University Press.
13. Lovell, C. A. K., & Pastor, J. T. (1999). Radial DEA models without inputs or without outputs. European Journal of Operational Research, 118, 46-51.
14. Lu, L. (2001). Performance evaluation on the management of Taiwan gas station. Energy Quarterly, 31(1), 77-98.
15. Morey, R. C. & Dittman, D. A. (1995). Evaluating a hotel GM's performance. A case study in benchmarking. Cornell Hotel and Restaurant Administration Quarterly, 36(5), 30-35.
16. Odeck, J. (2005). Evaluating target achievements in the public sector: an application of a rare non-parametric DEA and Malmquist indices. Journal of Applied Economics, 7(1), 171-190.
17. Seiford, L. M. (1999). Bibliography of Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References, and DEA-Solver Software, (compiles over 1500 published articles and dissertations related to Data Envelopment Analysis (DEA) for 1978-1999).
18. Taiwan Tourism Bureau (2000). Managerial Efficiency of International Hotels in Taiwan in 2000.
19. Tarim, Ş., Dener, H.I. and Tarim, Ş.A. (2000). Efficiency Measurement in the hotel industry: output factor constrained DEA application. Anatolia: an International Journal of Tourism and Hospitality Research, 11(2), 111-123.
20. Thanassoulis, E. (2001) Introduction to the theory and application of data envelopment analysis: A foundation text with integrated software NY: Springer.
21. Thompson, R.G., Langemeier, L., Lee, E., & R. Thrall. (1994). DEA sensitivity analysis of efficiency measures with an application to Kansas Farming. In Charnes, W. Cooper, A. Lewin, & L. Seiford (Eds.) Data Envelopment Analysis: Theory, Methodology, and Applications. Boston: Kluwer Academic Publishers.
22. William W., Cooper, W. W., Seiford, L. M., & Tone, K. (1999). A systematic introduction to DEA and its uses as a multifaceted tool for evaluating problems in a variety of contexts Data Envelopment Analysis: A comprehensive text with models, applications, references and DEA-Solver software. Boston: Kluwer Academic Publishers.
23. Wöber, K. W. (2002). Benchmarking in Tourism and Hospitality Industries: The Selection of Benchmarking Partners. Oxon, UK: CABI Publishing.
24. Yan, C. (1997). The managerial efficiency analysis of international hotels in Taiwan, Unpublished thesis, Graduate Institute of Tourism Management, Chinese Culture University, Taiwan.).