Bad moon rising: A candid examination of digital reference and what it means to the profession

Digital Reference Services

Volumn 9781315863429, Issue , 2013, Pages 45-56

  Lauer, Jonathan D ^a   McKinzie, Steve ^b  

^a Murray Library Messiah College   (United Kingdom)

^b DICKINSON COLLEGE   (United States)

Author keywords

Digital reference; Professionalism; Traditional reference services

Indexed keywords

COST EFFECTIVENESS; DIGITAL LIBRARIES; E-LEARNING; INFORMATION SERVICES;

'CURRENT; COST EFFECTIVE; DIGITAL REFERENCE; IS COSTS; PROFESSIONAL COMPETENCE; PROFESSIONALISM; REFERENCE SERVICES; TRADITIONAL REFERENCE SERVICE;

LIBRARIES;

EID: 33749035933     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315863429     Document Type: Chapter

References (10)

1. Steve McKinzie and Jonathan D. Lauer, “Digital Reference: A New Library Paradigm or the Emperor’s New Clothes.” Against the Grain 14, no. 4 (September 2002): 34, 36, 38
2. “Virtual Reference: Overrated, Inflated, and Not Even Real,” The Charleston Advisor 4, no. 2 (October 2002): 56-57.
3. Joseph Janes, David S. Carter, and Patricia Memmott, “Digital Reference Services in Academic Libraries,” Reference and User Services Quarterly 39, no. 2 (Winter 1999): 145.
4. R. David Lankes, John W. Collins III, and Abby S. Kasowitz, Digital Reference Service in the New Millennium. New York: Neal-Schuman, 2001, p. 11.
5. Carol Goodson. Providing Library Services for Distance Education Students, New York: Neal-Schuman, 2001: 3-6.
6. Jo Kibbee, David Ward, and Wei Ma, “Digital Service, Real Data: Results of a Pilot Study,” Reference Services Review 30, no. 1 (2002): 35.
7. Linda Eichler and Michael Halperin, “LivePerson: Keeping Reference Alive and Clicking: Chat Technology for Reference Services at Lippincott Library,” Econtent 23, no. 3 (June/July 2000): 63-6.
8. Jo Kibbee, David Ward, and Wei Ma, “Digital Service, Real Data: Results of a Pilot Study,” Reference Services Review 30, no. 1 (2002): 35.
9. David Diekema and David Caddell, “The Significance of Place: Sociological Reflections on Distance Learning and Christian Higher Education,” Christian Scholar’s Review XXXI, 2 (Winter 2001): 169-84.
10. Stephen Talbott, NetFuture #141 (www.netfuture.org): 1-11.