Examination of incidents of workplace verbal abuse against nurses

Journal of Nursing Care Quality

Volumn 21, Issue 4, 2006, Pages 360-365

  Öztunç, Gürsel ^a  

^a CUKUROVA UNIVERSITY   (Turkey)

Author keywords

Nurses; Turkey; Verbal abuse; Workplace violence

Indexed keywords

EID: 33748951580     PISSN: 10573631     EISSN: None     Source Type: Journal    
DOI: 10.1097/00001786-200610000-00014     Document Type: Article

References (31)

1. O'Connell B, Young J. Brooks J. Hutchings J. Lofthouse J. Nurses' perceptions of the nature and frequency of agression in general ward settings and high dependency areas. J Clin Nurs. 2000:9:602-610.
2. Carroll V. Workplace violence. Am J Nurs. 1999:99(3):60.
3. Elliott P. Violence in health care. What nurse managers need to know. Nurs Manage. 1997:28(12):38-41.
4. Jackson D, Clare J, Mannix J. Who would want to be a nurse? Violence in the workplace - a factor in recruitment and retention. J Nurs Manage. 2002:10(1): 13-20.
5. Oweis A, Diabat MK. Jordanian nurses perception of physicians' verbal abuse: findings from a questionnaire survey, Int J Nurs Stud. 2005:42:881-888.
6. Slatterry M. The epidemic hazards of nursing. Am J Nurs. 1998:98(11):50-53.
7. Libbus MK. Bowman KG. Sexual harassment of female registered nurses in hospital J Nurs Admin. 1994:24(6):26-31.
8. Dropleman GP. Anger in nurses: don't lose it, use it. Am J Nurs. 1996:96(4):26-31.
9. Rippon TJ. Agression and violence in health care professions. J Adv Nurs. 2000:31:452-460.
10. Kaye J. Sexual harrasment and hostile environment in the perioperative area. AORN J. 1996:63:443-446.
11. Levin PF, Hewitt JB. Minser ST. Insight of nurses about assault in hospital-based emergency departments. J Nurs Scholarsh. 1998:30:249-254.
12. Buback D. Assertiveness training to prevent verbal abuse in the OR. AORN J. 2004:79:148-164.
13. Ülker S, Kocaman G, Özkan Ö. Dünya Hemşireler Günü Özel Baski. Hemşirelikte Araştirma Geliştirme Derneǧi: May 12, 2005: Ankara, Nisan.
14. Richards J. Management of workplace violence victims. 2003. Available at: http.//www.who.int/violence-injuryprevention/violence/interpersonal/en/ wvmanagementvictimspaper.pdf. Accessed December 2005.
15. Cameron L. Verbal abuse: a proactive approach. Nurs Manage. 1998:29(8):34-36.
16. Winstanley S, Whittington R. Aggression towards health care staff in UK general hospital: variation among professions and departments. J Clin Nurs. 2004:13:3-10.
17. Alexander C. Occupational violence in an Australian healthcare setting: implications for managers. J Health Care Manage. 2004:49:377-390.
18. Lynch J. Appelboam R, McQuillan PJ. Survey of abuse and violence by patients and relatives towards intensive care staff. Anaesthesia. 2003:58:893-895.
19. Uzun Ö. Perceptions and experience of nurses in Turkey about verbal abuse in clinical settings. J Nurs Scholarsb. 2003:35:81-85.
20. Öztunç G. Adana ilindeki çeşitli hastanelerde çalişan hemşirelerin çalişma saatlerinde karşilaştiklari sÖzel ve fiziksel taciz olaylannm incelenmesi (An examination of verbal and physical abuse incidents that nurses encounter in their work, in various hospitals in Adana). J Cumhuriyet Univ School Nurs. 2001;5(1):1-9.
21. Araujo S. Sofield L. Verbal abuse survey. 2000. Available at: http://www.nurseadvocate.org/nastudy. html. Accessed February 23, 2001.
22. Rose M. A survey of violence toward nursing staff in one large Irish Accident and Emergency Department. J Emerg Nurs. 1997:23:214-219.
23. Lin YH, Liu EH. The impact of workplace violence on nurses in South Taiwan. Int J Nurs Stud. 2005:42:773-778.
24. Uzun Ö. Kurnaz G, Ertin H. Incidence of violence against nurses in workplace. In: 7th National Nursing Congress Book. Erzumm, Turkey: Atatürk University School of Nursing; 1999:217-221.
25. Dalphond D, Gessner M, Giblin E, Hijazzi K, Love C. Violence against emergency nurses. J Emerg Nurs. 2000;26(2):105.
26. Graydon J, Kasta W, Khan P. Verbal and physical abuse of nurses. Can J Nurs Adm. 1994;7(4):70-89.
27. Rowe MM, Sherlock H. Stress and verbal abuse in nursing: do burned out nurses eat their young? J Nurs Manage. 2005;13:242-248.
28. Sofleld L, Salmond SW. Workplace violence. A focus on verbal abuse and intent to leave the organization. Orthop Nurs. 2003:22:274-283.
29. Cook JK, Green M, Topp KV Exploring the impact of physician verbal abuse on perioperative nurses. AORN J. 2001:74:317-320, 322-327, 329-331.
30. Anderson C. Workplace violence: are some nurses more vulnerable? Issues Ment Health Nurs. 2002;23:351-366.
31. Carroll V. Verbal abuse in the workplace. How to protect yourself and help solve the problem. Am J Nurs. 2003:103(3): 132.