Are patients in Western Turkey contented with healthcare services?: A quality assessment study

Journal of Nursing Care Quality

Volumn 21, Issue 4, 2006, Pages 366-371

  Kuguoglu, Sema ^a,b   Aslan, Fatma Eti ^a   Icli, Gülnur ^b,c  

^a Department of Pediatric Nursing ^*

^b MARMARA UNIVERSITY   (Turkey)

^c TRAKYA UNIVERSITY   (Turkey)

Author keywords

Healthcare services; Patient satisfaction; Quality; Quality assessment; Turkey

Indexed keywords

EID: 33748930810     PISSN: 10573631     EISSN: None     Source Type: Journal    
DOI: 10.1097/00001786-200610000-00015     Document Type: Review

References (12)

1. Uzun Ö. Patient satisfaction with nursing care at a university hospital in Turkey. J Nurs Care Qual. 2001;16(1):24-33.
2. Devebakan N, Aksarayli M. Saǧhk İşletmelerinde Algilanan Hizmet Kalitesinin Ölçümünde Servqual Skorlarinin Kullanimi ve Özel Altmordu Hastanesi Uygulamasi (The use of Servqual scores in the measurement of perceived service quality at health institutions and the private Altmordu Hospital application). Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (Dokuz Eylül Univ Soc Sci Inst J). 2003;5(1):38.
3. Eti İcli G. Benchmarking. Öneri Dergisi (J). 2001;1:180.
4. Argan M, Argan M. Saǧlik Hizmetleri Pazarlamasinda Kalite ve Osmangazi Üniversitesi Tip Fakültesi Hastanesindeki Servislerde Yatan Hastalara YÖnelik Bir Araştirma (Quality in service marketing and a study of in-patients at departments of the Osmangazi University Medical Faculty Hospital), VII Ulusal Pazarlama Kongresi Kitabt (Booklet of the 7th Annual National Marketing Congress). Vol 32. Afyon Kocatepe Üniversitesi Yayin (Afyon Kocatepe University Publication); 2002:133-150.
5. Devlet Planlama Teskilati (State Planning Organization) 2004. Ekonomik ve Sosyal GÖstergeler (Economic and Social Indicators) 1950-2003. Available at: http://www.dpt.gov.tr. Accessed June 5, 2004.
6. Parasuraman VA, Zeithalm VA, Berry LL. SERVQUAL: a multi item scale for measuring consumer perceptions of service quality. J Retail. 1998;64(1): 12-40.
7. Turkoz YT, Aksoy A, Percin AK. Hasta Tatminin Sosyodemografik Deǧişkenler ve Tedaviye Ozgü Deǧişkenler YÖnünden Incelenmesi (The determination of the sociodemographic and medical treatment variables on the patient satisfaction), Intermat BasimYayimcilik (Intermat Publishing House); 1997.
8. Gonzales-Valentin A, Padin-Lopez S, Ramon-Garrido E. Patient satisfaction with nursing care in regional university hospital in Southern Spain. J Nurs Care Qual. 2005;20:63-72.
9. Babakus E, Mangold WG. Adapting the Servqual Scale to hospital services: an empirical investigation. Health Serv Res. 1992;26:767-786.
10. Yazici S, Eti Aslan F, Sabuncu H. Yatakli Tedavi Kurumlannda Yatmakta Olan Hastalarin Hasta Kabulu ile Ilgill Düşünceleri (Thoughts on checking in Inpatients at institutions of in-patient care). II Ulusal Hemşirelik Kongresi Kitabi (Book of the 2nd National Nursing Congress), İzmir. 1990;882-887.
11. Eti Asian F, Yazici S, Şenol S. Istanbul'da Bir Üniversite ve Devlet Hastanesinde Yatan Hastalarin Hemşirelerden Beklentuerine YÖnelik Karşilaştirmali Bir Çalişma (A comparative study of patient expectations from nurses at a university and a government hospital in Istanbul). II. Ulusal Hemşirelik Kongresi Kitabt (Book of the 2nd National Nursing Congress), Izmir; 1990:872-881.
12. Hwang Li-JJ, Eves A, Desombre T. Gap analysis of patient meal service perceptions. IntJ Health Care Qual Assur. 2003; 16(2/3):143-153.