Physician-patient communication: A study on the observed behaviours of specialty physicians and the ways their patients perceive them

Patient Education and Counseling

Volumn 64, Issue 1-3, 2006, Pages 242-248

  Ruiz Moral, Roger ^a   Pérez Rodríguez, Esperanza ^b   Pérula de Torres, Luis Ángel ^b   de la Torre, Javier ^c  

^a Facultad de Medicina de Córdoba   (Spain)

^b HOSPITAL UNIVERSITARIO REINA SOFÍA   (Spain)

^c Andalusian Health Service   (Spain)

Author keywords

Patient's perception; Patient's satisfaction; Patient centred care; Physician patient communication; Specialty care

Indexed keywords

ADULT; AGED; ARTICLE; COMMUNICATION SKILL; CONSULTATION; DECISION MAKING; DOCTOR PATIENT RELATION; EMOTION; EXPECTATION; FEMALE; HUMAN; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MALE; MEDICAL SPECIALIST; OUTPATIENT; PRIORITY JOURNAL; QUESTIONNAIRE; SATISFACTION; SOCIAL PSYCHOLOGY; VIDEORECORDING;

ADULT; AGED; ANALYSIS OF VARIANCE; AUTHORITARIANISM; CLINICAL COMPETENCE; COMMUNICATION; CROSS-SECTIONAL STUDIES; DECISION MAKING; FEMALE; HEALTH SERVICES NEEDS AND DEMAND; HEALTH SERVICES RESEARCH; HOSPITALS, RURAL; HOSPITALS, URBAN; HUMANS; LOGISTIC MODELS; MALE; MIDDLE AGED; OUTPATIENTS; PATIENT PARTICIPATION; PATIENT SATISFACTION; PATIENT-CENTERED CARE; PHYSICIAN'S ROLE; PHYSICIAN-PATIENT RELATIONS; QUESTIONNAIRES; SPAIN; SPECIALTIES, MEDICAL;

EID: 33748774521     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2006.02.010     Document Type: Article

References (33)

1. Stewart M., Belle Brown J., Weston W., McWhinney I., McWilliam C., and Freeman T. Patient-centered medicine: transforming the clinical method (1995), Sage Publications, Thousand Oaks, CA
2. Silverman J., Kurtz S., and Draper J. Skills for communicating with patients (1998), Radcliffe Medical Press, Abingdon, Oxon, UK
3. Participants in the Bayer-Fetzer Conference on Physician-Patient Communication in Medical Education. Essential elements of communication in medical encounters: the kalamazoo consensus statement. Acad Med 2001;76:390-3.
4. Ruiz Moral R. Relación Clínica. Guía para aprender, enseñar e investigar. (Clinical relationship. A guide for learning, teaching and researching) (2004), semFYC-Ediciones, Barcelona
5. Kurtz S., Silverman J., and Draper J. Teaching and learning communication skills in medicine (1998), Radcliffe Medical Press, Abingdon, Oxon, UK
6. Blasi Z., Harkness E., Ernst E., Georgiou A., and Kleijnen J. Influence of context effects on health outcomes: a systematic review. Lancet 357 (2001) 757-762
7. Marvel M., Epstein R., Flowers K., and Beckman H. Soliciting the patient's agenda. Have we improved?. J Am Med A 281 (1999) 283-287
8. Lester G., and Smith S. Listening and talking to patients. A remedy for malpractice suits?. West J Med 158 (1993) 268-272
9. Levinson W., Roter D., Mullooly J., Dull V., and Frankel R. The relationship with malpractice claims among primary care physicians and surgeons. J Am Med A 277 (1997) 553-559
10. Cegala D., Marinelli T., and Post D. The effects of patient communication skills training on compliance. Arch Fam Med 9 (2000) 57-64
11. Lewin S., Skea Z., Entwistle V., Zwarenstein M., and Dick J. Interventions for providers to promote a patient-centred approach in clinical consultation (Cochrane Review). Cochrane Library 1 (2003)
12. Stewart M., Brown J., Donner A., McWhinney I., Oates J., Weston W., et al. The impact of patient-centered care on outcomes. J Fam Pract 49 (2000) 796-804
13. Stewart M., Brown J., Galajda J., Meredith L., and Sangster M. Evidence on patient-doctor communication. Cancer Prev Control 3 (1999) 25-30
14. Muñoz Alamo M., Ruiz Moral R., and Pérula de Torres L. Evaluation of a patient-centred approach in generalized musculoskeletal chronic pain/fibromyalgia patients in primary care. Pat Edu Couns 48 (2002) 23-31
15. Zoppi K., and Epstein R. Is communication a skill? Communication behaviours and being in relation. Fam Med 34 (2002) 319-324
16. Association Of American Medical Colleges. Contemporary issues in medicine: Communication in medicine. Washington, DC: AAMC; October 1999. Report No.: III.
17. McWhinney I. The importance of being different. Br J Gen Pract 46 (1996) 433-436
18. Stange K., Jaén C., Flocke S., Miller W., Crabtree B., Zyzanski S., et al. The value of a family physician. J Fam Pract 46 (1998) 363-368
19. Ruiz Moral R., Rodríguez J., and Epstein R. Qué estilo de consulta debería emplear con mis pacientes?: Reflexiones prácticas sobre la relación médico-paciente (What communicational style should I use with my patients?: Practical considerations about physician-patient relationship). Aten Primaria 32 (2003) 594-602
20. Little P., Everitt H., Williamson I., Warner G., Moore M., Gould C., et al. Preferences of patients for patient centred approach to consultation in primary care: observational study. Br Med J 322 (2001) 468-472
21. Ruiz Moral R., Prados Castillejo J., Bellón Saameño J., and Pérula de Torres L. An instrument for assessment interviewing of family medicine trainees: the "GATHA-RESIDENT" Questionnaire. Educ Prim Care 12 (2001) 401-411
22. Ruiz Moral R., Prados Castillejo J., Alba Jurado M., Bellón Saameño J., and Pérula de Torres L. Validez y fiabilidad de un instrumento para la valoración de la entrevista clínica en médicos residentes de medicina de familia: el cuestionario GATHA-RES (Validity and reliability of a tool for measuring clinical interviews by family medicine trainees: the GATHA-RES scale). Aten Primaria 27 (2001) 469-477
23. Kaplan S., Greenfield S., Gandek B., and Rogers W. Characteristics of physicians with participatory decision-making styles. Ann Intern Med 124 (1996) 497-504
24. Bertakis K., Callahan E., Helms L., Azari R., Robbins J., and Miller J. Physician practice styles and patient outcomes. Differences between family practice and general internal medicine. Med Care 36 (1998) 879-891
25. Ruiz Moral R., Rodríguez Salvador J., Pérula de Torres L., and Prados Castillejo J. Evolución del perfil comunicacional de los médicos residentes de medicina de familia (Evolution of the communicative profile of family medicine trainees). Aten Primaria 29 (2002) 132-144
26. Williams S., Weinman J., and Dale J. Doctor-patient communication and patient satisfaction: a review. Fam Pract 15 (1998) 480-492
27. Little P., Everitt H., Williamson I., Warner G., Moore M., Gould C., et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. Br Med J 323 (2001) 908-911
28. Ambady N., LaPlante D., Nguyen T., Rosenthal R., Chaumeton N., and Levinson W. Surgeons' tone of voice: a clue to malpractice history. Surgery 132 (2002) 5-9
29. Ferguson W., and Candib L. Culture, language, and the doctor-patient relationship. Fam Med 34 (2002) 353-361
30. Williams M., Davis T., Parker R., and Weiss B. The role of health literacy in patient-physician communication. Fam Med 34 (2002) 383-389
31. Schillinger D., Piette J., Grumbach K., Wäng F., Wilson C., Daher C., et al. Closing the loop. Physician communication with diabetic patients who have low health literacy. Arch Intern Med 163 (2003) 83-90
32. Tate P., Foulkes J., Neighbour R., Campion P., and Field S. Assessing interpersonal skills via videotape encounters: a new approach for the royal college of general practitioners membership examination. J Health Commun 4 (1999) 143-152
33. Coleman T. Using video-recorded consultations for research in primary care: advantages and limitations. Fam Pract 17 (2000) 422-427