Improving performance in complex organizations

Industrial and Commercial Training

Volumn 38, Issue 6, 2006, Pages 322-329

  Broad, Mary L ^a  

^a Performance Excellence   (United States)

Author keywords

Organizational structures; Performance management; Stakeholder analysis

Indexed keywords

EID: 33748774411     PISSN: 00197858     EISSN: None     Source Type: Journal    
DOI: 10.1108/00197850610685833     Document Type: Article

References (14)

1. ASTD and Masie Center (2001), e-Learning: If We Build It, Will They Come?, ASTD, Alexandria, VA, available at: http://astd.org/research.
2. Baldwin, T. and Ford, J. (1988), "Transfer of training: a review and directions for further research", Personnel Psychology, Vol. 41 No. 1, pp. 63-105.
3. Baldwin, T. and Magjuka, R. (1991), "Organizational training and signals of importance", Human Resource Development Quarterly, Vol. 8 No. 2, pp. 25-36.
4. Broad, M. (2005), Beyond Transfer of Training: Engaging Systems to Improve Performance, Pfeiffer, San Francisco, CA.
5. Broad, M. and Newstrom, J. (1992), Transfer of Training: Action-packed Strategies to Ensure High Payoff from Training Investments, Perseus Books, Reading, MA.
6. Gilbert, T. (1978), Human Competence: Engineering Worthy Performance, McGraw-Hill, New York, NY, Reprinted 1996 by International Society for Performance Improvement (ISPI), Washington, DC and HRD Press Amherst, MA.
7. Langewiesche, W. (2002), American Ground: Unbuilding the World Trade Center, North Point Press, New York, NY.
8. Muir, J. (1911), My First Summer in the Sierras, Sierra Club, San Francisco, CA.
9. Robinson, D. and Robinson, J. (1995), Performance Consulting: Moving beyond Training, Berrett-Koehler, San Francisco, CA.
10. Rummler, G. and Brache, A. (1995), Improving Performance: How to Manage the White Space on the Organization Chart, Jossey-Bass, San Francisco, CA.
11. Stolovitch, H. (2000), "Learning and performance support: best practices and lessons learned", HSA, Los Angeles, CA, available at: www.hsa-lps.com/Performance-SF2000.htm.
12. Tannenbaum, S. and Yukl, G. (1992), "Training and development in work organizations", Annual Review of Psychology, Vol. 43, pp. 399-441.
13. US Surgeon General (1999), General Mental Health: A Report of the Surgeon General - Executive Summary, US Department of Health and Human Services, National Institute of Mental Health, US Government Printing Office, Washington, DC.
14. Yelon, S., Sheppard, L., Sleight, D. and Ford, J. (2004), "Intention to transfer: how do autonomous professionals become motivated to use new ideas?", Performance Improvement Quarterly, Vol. 17 No. 2, pp. 82-103.