Analysis of interlibrary loan at the National Institute of Standards and Technology Library: Lessons learned

Interlending and Document Supply

Volumn 34, Issue 3, 2006, Pages 115-118

  Liu, Rosa ^a   Wynne, Briget ^a  

^a NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY   (United States)

Author keywords

Collections management; Document delivery; Interlending

Indexed keywords

EID: 33748686755     PISSN: 02641615     EISSN: None     Source Type: Journal    
DOI: 10.1108/02641610610686670     Document Type: Article

References (6)

1. Ardito, S.C. (2004), "Copyright Clearance Center raises transactional fees", Information Today, Vol. 1, pp. 12-13.
2. Deutsch, P. and Silcox, B.P. (2003), "Learning from other libraries: benchmarking to assess library performance", Information Outlook, Vol. 7 No. 7, pp. 18-25.
3. Murphy, M. and Rupp-Serrano, K. (1999), "Interlibrary loan and document delivery: lessons to be learned", Journal of Library Administration, Vol. 28 No. 2, p. 19.
4. OCLC (2005), "Perceptions of libraries and information resources", OCLC, Dublin, OH, available at: www.oclc.org/reports/2005perceptions.htm.
5. Silcox, B.P. and Deutsch, P. (2003), "The customer speaks: assessing the user's view", Information Outlook, Vol. 7 No. 5, pp. 36-41.
6. Yang, Z.Y.L. (2004), "Customer satisfaction with interlibrary loan service - deliverEdocs: a case study", Journal of Interlibrary Loan, Document Delivery & Information Supply, Vol. 14 No. 4, pp. 79-94.