메뉴 건너뛰기




Volumn 24, Issue 4, 1999, Pages 69-76

A Study of Patient Satisfaction in Outdoor Services of Private Health Care Facilities

Author keywords

[No Author keywords available]

Indexed keywords


EID: 33748472359     PISSN: 02560909     EISSN: 23953799     Source Type: Journal    
DOI: 10.1177/0256090919990409     Document Type: Article
Times cited : (5)

References (45)
  • 2
    • 0020284253 scopus 로고
    • The Satisfied Patient: Service Return Behaviour in the Hospital Obstetrics Market
    • Anderson, Douglas (1982). “The Satisfied Patient: Service Return Behaviour in the Hospital Obstetrics Market,” Journal of Health Care Marketing, Vol 2, No 4 pp 25-33.
    • (1982) Journal of Health Care Marketing , vol.2 , Issue.4 , pp. 25-33
    • Anderson, D.1
  • 3
    • 0026353538 scopus 로고
    • Determination of Fee by Dentists: An Exploratory Investigation of Dentists
    • September
    • Becker, Boris W and Kaldeberg, Dennis O (1991). “Determination of Fee by Dentists: An Exploratory Investigation of Dentists,” Journal of Health Care Marketing, Vol 11, September, pp 60-63.
    • (1991) Journal of Health Care Marketing , vol.11 , pp. 60-63
    • Becker, B.W.1    Kaldeberg, D.O.2
  • 4
    • 0001051533 scopus 로고
    • A Gap Analysis of Professional Service Quality
    • Brown, Stephen and Swartz, Teresa (1989). “A Gap Analysis of Professional Service Quality,” Journal of Marketing, No 2, pp 92-98.
    • (1989) Journal of Marketing , Issue.2 , pp. 92-98
    • Brown, S.1    Swartz, T.2
  • 5
    • 0002596497 scopus 로고
    • Patient Perception of Service Quality: An Assessment of the Servqual Dimensions
    • Caraman, James M (1990). “Patient Perception of Service Quality: An Assessment of the Servqual Dimensions,” Journal of Retailing, Vol 66, No 1, pp 33-55.
    • (1990) Journal of Retailing , vol.66 , Issue.1 , pp. 33-55
    • Caraman, J.M.1
  • 6
    • 0001878819 scopus 로고
    • A Paradigm for Developing Better Measures of Marketing Construct
    • Churchill, Gilbert A Jr. (1979). “A Paradigm for Developing Better Measures of Marketing Construct,” Journal of Marketing Research, Vol 16, February, pp 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 7
    • 84875612439 scopus 로고
    • Entry Strategies for Marketing in Ambulatory and Other Health Delivery System
    • Philip D Cooper (ed.) , New York: Aspen Publication
    • Cooper, Philip D; Richard, Maxilla and William, Rhea (1979).”Entry Strategies for Marketing in Ambulatory and Other Health Delivery System,” in Philip D Cooper (ed.) Health Care Marketing: Issues and Trends, New York: Aspen Publication, pp 30-36.
    • (1979) Health Care Marketing: Issues and Trends , pp. 30-36
    • Cooper, P.D.1    Richard, M.2    William, R.3
  • 8
    • 33845945922 scopus 로고
    • Coefficient Alpha and the Internal Structure of Tests
    • September
    • Cronbach, Lee (1951). “Coefficient Alpha and the Internal Structure of Tests,” Psychometrica, Vol 16, September, pp 297-334.
    • (1951) Psychometrica , vol.16 , pp. 297-334
    • Cronbach, L.1
  • 9
    • 0002381637 scopus 로고
    • Measuring Service Quality: A Re-examination and Extension
    • July
    • Cronin, Joseph J and Taylor, Steven A (1992). “Measuring Service Quality: A Re-examination and Extension,” Journal of Marketing, Vol 56, July, pp 55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 11
    • 0000013275 scopus 로고
    • Effects of Relationship Marketing on Satisfaction. Retention and Prices in the Life Insurance Industry
    • November
    • Crosby, Lawrence A and Stephens, Nancy J (1987). “Effects of Relationship Marketing on Satisfaction. Retention and Prices in the Life Insurance Industry,” Journal of Marketing Research, Vol 24, November, pp 404-411.
    • (1987) Journal of Marketing Research , vol.24 , pp. 404-411
    • Crosby, L.A.1    Stephens, N.J.2
  • 12
    • 0002527038 scopus 로고
    • Perspective on Patient Satisfaction
    • Curhan, Ronald C (ed.), Chicago: American Marketing Association
    • Czepiel, John A; Rosenberg, Larry J and Adebayo, Akerale (1974). “Perspective on Patient Satisfaction” in Curhan, Ronald C (ed.), Combined Proceeding, Chicago: American Marketing Association, pp 119-123.
    • (1974) Combined Proceeding , pp. 119-123
    • Czepiel, J.A.1    Rosenberg, L.J.2    Adebayo, A.3
  • 13
    • 84875603112 scopus 로고
    • Discovering What the Health Patients Really Want
    • Philip (ed.) New York: Aspen Publication
    • Flexner, et al. (1985). “Discovering What the Health Patients Really Want,” in Cooper, Philip (ed.) New York: Aspen Publication, pp 175-185.
    • (1985) Cooper , pp. 175-185
    • Flexner1
  • 14
    • 0019819656 scopus 로고
    • A Different Approach to Socio-Demographic Predictors of Satisfaction with Health Care
    • Fox, J G and Storms D M (1981). “A Different Approach to Socio-Demographic Predictors of Satisfaction with Health Care,” Social Science Medicine, Vol 15A, pp 557-564.
    • (1981) Social Science Medicine , vol.15A , pp. 557-564
    • Fox, J.G.1    Storms, D.M.2
  • 15
    • 0019834537 scopus 로고
    • Medical Compliance and Clinician - Patient Relationship: A Review;'
    • Garrity, Thomas F (1981). “Medical Compliance and Clinician - Patient Relationship: A Review;' Social Science Medicine, Vol 25E, pp 215-222.
    • (1981) Social Science Medicine , vol.25E , pp. 215-222
    • Garrity, T.F.1
  • 16
    • 0027253463 scopus 로고
    • Influencing Satisfaction for Dental Services
    • Winter
    • Gopalakrishnan, Pradeep and Mummaleni, Venkatapparao (1993). “Influencing Satisfaction for Dental Services,” Journal of Health Care Marketing, Vol12, Winter, pp 16-20.
    • (1993) Journal of Health Care Marketing , vol.12 , pp. 16-20
    • Gopalakrishnan, P.1    Mummaleni, V.2
  • 17
    • 0025617199 scopus 로고
    • Prompt Service: A Factor in Patient Satisfaction
    • Band Ferguson December
    • Hildmim, Tommi Band Ferguson, Giner H (1990). “Prompt Service: A Factor in Patient Satisfaction,” Nursing Management, Vol 11, December, pp 26.
    • (1990) Nursing Management , vol.11
    • Hildmim, T.1    Giner, H.2
  • 19
    • 0015083252 scopus 로고
    • Social Marketing: An Approach to Planned Social Change
    • Kotler, Philip and Gerald, Zaltman (1970). “Social Marketing: An Approach to Planned Social Change,” Journal of Marketing, Vol 345, No 3, pp 3-12.
    • (1970) Journal of Marketing , vol.345 , Issue.3 , pp. 3-12
    • Kotler, P.1    Gerald, Z.2
  • 20
    • 0001859044 scopus 로고
    • A Technique for the Measurement of Attitude
    • Ukert, A (1932). “A Technique for the Measurement of Attitude,” Archives of Psychology, CXL, No 140, pp 1-55.
    • (1932) Archives of Psychology, CXL , vol.140 , pp. 1-55
    • Ukert, A.1
  • 21
    • 85025828301 scopus 로고
    • Measuring Marketing Effectiveness is Crucial as it Becomes Cutback Taget
    • November 25
    • Louden, Teri L (1988). “Measuring Marketing Effectiveness is Crucial as it Becomes Cutback Taget,” Modern Health Care, November 25, Vol 9, No 32.
    • (1988) Modern Health Care , vol.9 , Issue.32
    • Louden, T.L.1
  • 23
    • 0011266329 scopus 로고
    • Efforts of Waiting for Clinical Services on Attribution, Problem Resolution, Satisfaction, Attitudes towards Psychotherapy and Treatment Outcome: A Review of the Literature
    • June
    • May, Ronald J (1991). “Efforts of Waiting for Clinical Services on Attribution, Problem Resolution, Satisfaction, Attitudes towards Psychotherapy and Treatment Outcome: A Review of the Literature,” Professional Psychology Research and Practice, Vol 22, June, pp 209-214.
    • (1991) Professional Psychology Research and Practice , vol.22 , pp. 209-214
    • May, R.J.1
  • 24
    • 0027196667 scopus 로고
    • Positioning Health Care Services: Yellow Pages Advertising and Dental Practice Performance
    • Winter
    • MacAlexander, James H; Becker, Boris W and Kaldenberg, Dennis O (1993). “Positioning Health Care Services: Yellow Pages Advertising and Dental Practice Performance,” Journal of Health Care Marketing, Vol 12, Winter, pp 54-57.
    • (1993) Journal of Health Care Marketing , vol.12 , pp. 54-57
    • Macalexander, J.H.1    Becker, B.W.2    Kaldenberg, D.O.3
  • 25
    • 0027283448 scopus 로고
    • Waiting in the Emergency Room: How to Improve Patient Satisfaction
    • Mowen, J C; Licata, John and McPhail, Jeannie (1993). “Waiting in the Emergency Room: How to Improve Patient Satisfaction,” Journal of Health Care Marketing, Vol 13, Summer, pp 26-33.
    • (1993) Journal of Health Care Marketing , vol.13 , pp. 26-33
    • Mowen, J.C.1    Licata, J.2    McPhail, J.3
  • 27
    • 0000396442 scopus 로고
    • A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
    • November
    • Oliver, Richard L (1980). “A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions,” Journal of Marketing Research, Vol17, November, pp 460-469.
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.L.1
  • 28
    • 0002408510 scopus 로고
    • A Concept Model of Service Quality and its Implications for Future Research
    • Fall
    • Parasuraman, A; Zeithaml, Valerie and Berry, Leonard (1985). “A Concept Model of Service Quality and its Implications for Future Research,” Journal of Marketing, Vol 49, Fall, pp 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 29
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Patient Perceptions of Quality
    • Parasuraman, A; Zeithaml, Valerie and Berry, Leonard (1988). “SERVQUAL: A Multiple-Item Scale for Measuring Patient Perceptions of Quality;” Journal of Retailing, Vol 67 Winter, pp 12-41.
    • (1988) Journal of Retailing , vol.67 , pp. 12-41
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 30
    • 0001261094 scopus 로고
    • Refinement and Reassessment of the SERVQUAL Scale
    • Winter
    • Parasuraman, A; Zeithaml, Valerie and Berry, Leonard (1991). “Refinement and Reassessment of the SERVQUAL Scale,” Journal of Retailing, Vol 67, Winter, pp 420-426.
    • (1991) Journal of Retailing , vol.67 , pp. 420-426
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 31
    • 0027287473 scopus 로고
    • Patient Satisfaction and Perceived Quality of Out Patient Health Service
    • Winter
    • Peyrot, Mark; Cooper, Philip D and Schnapf, Donal (1993). “Patient Satisfaction and Perceived Quality of Out Patient Health Service,” Journal of Health Care Marketing, Vol 13, Winter, pp 24-23.
    • (1993) Journal of Health Care Marketing , vol.13
    • Peyrot, M.1    Cooper, P.D.2    Schnapf, D.3
  • 35
    • 1842727667 scopus 로고
    • Patient Satisfaction in Public Health System- A Case Study
    • Sharma, R D and Chahal, Hardeep (1995). “Patient Satisfaction in Public Health System- A Case Study;” The Indian Journal of Social Work, Vol 61, No 4 pp 445-456.
    • (1995) The Indian Journal of Social Work , vol.61 , Issue.4 , pp. 445-456
    • Sharma, R.D.1    Chahal, H.2
  • 36
    • 0025606085 scopus 로고
    • Amultificate Typology of Patient with Hospital Stay
    • December
    • Singh, Jagdeep (1990). “Amultificate Typology of Patient with Hospital Stay;” Journal of Health Care Marketing, Vol 10, December, pp 8-21.
    • (1990) Journal of Health Care Marketing , vol.10 , pp. 8-21
    • Singh, J.1
  • 38
    • 0002671379 scopus 로고
    • Disconfirmation of Expectations and Satisfaction with a Retail Stbre
    • Fall
    • Swan, John E and Trawick, Fredrick (1981). “Disconfirmation of Expectations and Satisfaction with a Retail Stbre,” Journal of Retailing, Vol 57, Fall, pp 49-67.
    • (1981) Journal of Retailing , vol.57 , pp. 49-67
    • Swan, J.E.1    Trawick, F.2
  • 43
    • 85025839192 scopus 로고
    • Health Services: The Indian Scene Marketing of Services-Concept and Applications
    • Kaushik, Madulika and Yadav; Kamal (eds.) Indira Gandhi National Open University
    • Yadav, Kamal (1993). “Health Services: The Indian Scene Marketing of Services-Concept and Applications,” in Khurana, Rakesh; Kaushik, Madulika and Yadav; Kamal (eds.) Indira Gandhi National Open University, pp 141-149.
    • (1993) Khurana, Rakesh , pp. 141-149
    • Yadav, K.1
  • 44
    • 77954401581 scopus 로고
    • Linking Service Quality; Patient Satisfaction and Behavioural Intention
    • March
    • Woodside, Arch G; Frey, Lisa L. and Daly, Robert T (1989). “Linking Service Quality; Patient Satisfaction and Behavioural Intention,” Journal of Health Care Marketing, Vol 7, March, pp 61-68.
    • (1989) Journal of Health Care Marketing , vol.7 , pp. 61-68
    • Woodside, A.G.1    Frey, L.L.2    Daly, R.T.3
  • 45
    • 0015083253 scopus 로고
    • Health Service Marketing: A Suggested Model
    • Zaltman, Gerald and Vertinsky, Han (1971). “Health Service Marketing: A Suggested Model,” Journal of Marketing, Vol 35, No 3, pp 19-27.
    • (1971) Journal of Marketing , vol.35 , Issue.3 , pp. 19-27
    • Zaltman, G.1    Vertinsky, H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.