The art of truth telling: Handling failure with disclosure and apology

Nursing Economics

Volumn 24, Issue 4, 2006, Pages 216-217

  Kerfoot, Karlene ^a  

^a Kerfoot and Associates   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; ATTITUDE TO HEALTH; HEALTH PERSONNEL ATTITUDE; HUMAN; INTERPERSONAL COMMUNICATION; LEADERSHIP; MEDICAL ERROR; NURSE ADMINISTRATOR; NURSE ATTITUDE; NURSE PATIENT RELATIONSHIP; NURSING; ORGANIZATION AND MANAGEMENT; PSYCHOLOGICAL ASPECT; PUBLIC RELATIONS;

ATTITUDE OF HEALTH PERSONNEL; ATTITUDE TO HEALTH; COMMUNICATION; HUMANS; INTERPROFESSIONAL RELATIONS; LEADERSHIP; MEDICAL ERRORS; NURSE ADMINISTRATORS; NURSE'S ROLE; NURSE-PATIENT RELATIONS; TRUTH DISCLOSURE;

EID: 33748465905     PISSN: 07461739     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. Barkan, E., & Karn, A. (2006). Taking wrongs seriously: Apologies and reconciliation. Stanford, CA: Stanford University Press.
2. Blanchard, K. (2003) The one minute apology a powerful way to make things better. New York: William Morrow.
3. Lazare, A. (2004) On apology. New York: Oxford University Press.
4. Massachusetts Coalition for the Prevention of Medical Error. (2006). When things go wrong. Responding to adverse events. Retrieved from www.macoalition.org
5. Pandya, M., & Shell, R. (2005). Lasting leadership. Upper Saddle River, NJ: Wharton School Publishing.
6. Woods, M., & Star, J. (2004). Healing word: The power of apology in medicine. New York: Doctors in Touch.