Performance-Net: A Decision Support System for Reconfiguring a Bank's Branch Network

Omega

Volumn 35, Issue 2, 2007, Pages 190-201

  Ioannou, George ^a   Mavri, Maria ^a  

^a ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

Author keywords

Banking; Decision Support Systems; Optimization; Performance measurement

Indexed keywords

EID: 33748276051     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.omega.2005.05.007     Document Type: Article

References (14)

1. Berger A.N., and Humphrey B.D. Efficiency of financial institutions: international survey and directions for future research. European Journal of Operational Research 98 2 (1997) 175-212
2. Bloodgood J., and Salisbury D. Understanding the influence of organizational change strategies on information technology and knowledge management strategies. Decision Support Systems 31 (2001) 55-69
3. Hansen L. Measuring branch performance. Credit Union Management 13 3 (1990) 8-11
4. Doyle P., Fenwick L., and Savage G.P. Management planning and control in multi-branch banking. Journal of Operational Research Society 30 2 (1979) 105-111
5. Boufounou P.V. Evaluating bank branch location and performance: a case study. European Journal of Operational Research 87 (1995) 389-402
6. Avkiran N.K. An application reference for data envelopment analysis in branch banking: helping the novice researcher. International Journal of Bank Marketing 17 5 (1999) 206-220
7. Athanassopoulos A.D., and Curram S.A. A comparison of Data Envelopment Analysis and Artificial Neural Networks as Tools for Assessing the Efficiency of Decision Making Units. Journal of the Operational Research Society 47 (1996) 1000-1016
8. Schaffnit C., Rosen D., and Paradi J.C. Best practice analysis of bank branches: an application of DEA in a large Canadian bank. European Journal of Operational Research 98 (1997) 269-289
9. Hartman TE. Analyzing market and product strategy in branch banking. In: Proceedings of the fifth Decision Sciences Institute International Conference. Athens, Greece, 1999, p. 111-4.
10. Min M.D., Kim J., Kim W., Min D., and Ku S. IBRS: intelligent bank reengineering system. Decision Support Systems 18 (1999) 97-105
11. Volken P., and Werners B. A decision support system for business process planning. European Journal of Operational Research 125 (1999) 633-647
12. Frei X.F., and Harker P.T. Measuring the efficiency of service delivery processes: An Application to Retail Banking. Journal of Services Research 1 (1999) 300-312
13. Frei F., Kalakota R., Leone A., and Marx L. Process variation as a determinant of bank performance: Evidence from the Retail Banking Study. Management Science 45 9 (1999) 1210-1220
14. Ioannou G., Karakerezis A., and Mavri M. Branch network and modular service optimization for community banking. International Transactions of Operational Research 9 5 (2001) 531-547