Design of customer satisfaction measurement index system of EMS service

Journal of China Universities of Posts and Telecommunications

Volumn 13, Issue 1, 2006, Pages 109-113

  Liu, Hong Yu ^a   Li, Jian ^a   Ge, Yun Xian ^a  

^a Shijiazhuang Posts and Telecommunications Technical College   (China)

Author keywords

Customer satisfaction; Design; EMS; Hierarchical structure; Index system; Postal service

Indexed keywords

CUSTOMER SATISFACTION; DESIGN; HIERARCHICAL SYSTEMS; INFORMATION ANALYSIS; POSTAL SERVICES;

EXPRESS MAIL SERVICE; HIERARCHICAL STRUCTURE; INDEX SYSTEM;

MAIL HANDLING;

EID: 33748198230     PISSN: 10058885     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1005-8885(07)60093-4     Document Type: Article

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