Measuring performance in multi-stage service operations: An application of cause selecting control charts

Journal of Operations Management

Volumn 24, Issue 5, 2006, Pages 711-727

  Sulek, Joanne M ^a   Marucheck, Ann ^b   Lind, Mary R ^a  

^a A and T State University   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

Multistage processes; Quality control charts; Service performance

Indexed keywords

CASCADE CONTROL SYSTEMS; CONDITION MONITORING; CORRELATION METHODS; INDUSTRIAL MANAGEMENT; PROBLEM SOLVING; QUALITY CONTROL;

EFFICIENT CONSUMER RESPONSE (ECR); MULTISTAGE PROCESSES; QUALITY CONTROL CHARTS; SERVICE PERFORMANCE;

OPERATIONS RESEARCH;

EID: 33747873270     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2005.04.003     Document Type: Article

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