Achieving quality using TQM and ISO

ASHRAE Journal

Volumn 43, Issue 1, 2001, Pages

  Holness, Gordon V R ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

BUDGET CONTROL;

BUSINESS GOALS; BUSINESS PRACTICES; COMPETITIVE MARKETPLACE; QUALITY PRODUCT; SUSTAINABLE PRACTICES;

COMMERCE;

EID: 33747542074     PISSN: 00012491     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (10)

1. Walton, M. and W. Edwards Deming. 1988. The Deming Management Method.
2. Aquayo, R. and W. Edwards Deming. 1991. Di: Deming: The Man Wlio Taught the Japanese about Quality.
3. Crosby, P.B. 1992. Quality is Free: The Art of Making Quality Certain.
4. Crosby, P.B. 1989. Quality without Tears: The Art of Quality for Management.
5. Byham, J.C. and Jeff Cox. 1992. Zapp -The Lightning of Empowerment.
6. Belasco, J.A. and R.C. Stayer. 1993. Flight of the Buffalo: Soaring to Excellence, Learning to Let Employees Lead.
7. Belasco, J.A. 1991. Teaching the Elephant to Dance.
8. Beaumont, L.R. 1993. ISO 9001 The Standard Companion.
9. Beaumont, L.R. 1995. ISO 9001 The Standard Interpretation.
10. Covey, S.R. and J.R. Jablonski. 1994. Implementing TQM: Competing in the Nineties through Total Quality Management.