Optimization Impossible? The importance of customer segmentation in quality function deployment

Quality Progress

Volumn 33, Issue 7, 2000, Pages 59-64

  Lovue, A U ^a   Ridgway, K ^a  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33747534982     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (16)

1. George A. Hazelrigg, "The Implications of Arrow's Impossibility Theorem' on Approaches to Optimal Engineering Design," Journal of Mechanical Design, June 1996.
2. Kenneth J. Arrow, Social Choice and Individual Values, second edition (New York: John Wiley and Sons, 1963).
3. John R. Hauser and Don P. Clausing, "The House of Quality," Harvard Business Revieiv, May/June 1988.
4. Arrow, Social Choice and Individual Values (see reference 2).
5. Hazelrigg, "The Implications of Arrow's 'Impossibility Theorem' on Approaches to Optimal Engineering Design" (see reference 1).
6. George A. Hazelrigg, Systems Engineering: An Approach to Information-Based Design (Upper Saddle River, NJ: Prentice Hall, 1996).
7. Louis Cohen, Quality Function Deployment: How To Make QFD Work for You (Reading, MA: Addison-Wesley Publishing, 1995).
8. Thomas L. Saaty, The Analytical Hierarchy Process (Pittsburgh: RWS Publications, 1990).
9. Hazelrigg, "The Implications of Arrow's Impossibility Theorem' on Approaches to Optimal Engineering Design" (see reference 1).
10. Cohen, Quality Function Deployment: How To Make QFD Work for You (see reference 7).
11. Hazelrigg, "The Implications of Arrow's 'Impossibility Theorem' on Approaches to Optimal Engineering Design" (see reference 1).
12. Michael R. Hunter and Richard D. Van Landingham, "Listening to the Customer Using QFD," Quality Progress, April 1994.
13. S. Nakui, "Comprehensive QFD System," Transactions from the Third International Symposium on QFD (Ann Arbor, MI: International Council for Quality Function Deployment, 1991).
14. B. Joseph Pine II, Mass Customization: The Neiu Frontier in Business Competition (Boston: Harvard Business School Press, 1993).
15. Cohen, Quality Function Deployment: How to Make QFD Work for You (see reference 7).
16. Hazelrigg, Systems Engineering: An Approacli to Information-Based Design (see reference 6).